Social Content Specialist managing creator partnerships for Best Buy, building campaigns and community engagement across social media platforms. Collaborating with teams to optimize influencer collaborations and content performance.
About the role
- Senior Manager leading a team to mature structured content management practices at Capital One. Focusing on customer servicing intent through innovative content strategies.
Responsibilities
- Lead, coach, and mentor a team of ~5-6 content specialists
- Define and champion the long-term vision, strategy, and roadmap for structured content management
- Oversee the development, documentation, and implementation of structured content models, taxonomies, metadata schema, and governance frameworks
- Partner closely with Capital One’s Product and Tech teams
- Serve as a key advocate for structured content, effectively communicating its value and impact
- Establish key performance indicators (KPIs) and metrics to monitor the health, efficiency, and business impact of the structured content ecosystem.
Requirements
- High School Diploma, GED, or equivalent certification
- At least 5 years of experience in content strategy, technical writing, or information architecture
- At least 4 years of People Leadership experience
- Preferred: Bachelor’s degree in Communications, Technical Writing, Information Architecture, or Library Science
- At least 3 years of experience in designing and governing a structured content ecosystem using DITA, XML, or similar component-based content methodologies
- At least 3 years of experience managing and leading a team of content professionals, including performance management and career development.
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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