Content & Analytics Execution Lead operationalizing banking processes for Truist's Commercial Banking. Collaborating with teams to improve client and teammate experience while mitigating risks.
Responsibilities
Operationalize TCCB processes by developing and updating procedures
Create and maintain client-facing materials for consistency
Implement continuous process improvements for client and teammate experience
Work closely with risk partners to align processes with enterprise policies
Collaborate with digital, product, and technology partners for new systems and tools
Identify and create operational metrics to drive process execution
Assist with data tasks and ad hoc project support as needed
Requirements
15+ years of banking experience or equivalent education/training
10 years of operations and/or risk experience
Bachelor’s degree in relevant field or equivalent combination of education and work experience
Ability to grasp and interpret complex operational issues
Strong data and analytics skills with advanced knowledge of Excel
Ability to manage a library of content requiring continuous updating
Advanced understanding of Commercial business processes and Wholesale systems
Benefits
medical, dental, vision, life insurance
disability
accidental death and dismemberment
tax-preferred savings accounts
401k plan
at least 10 days of vacation
10 sick days
paid holidays
pension plan (depending on position)
restricted stock units (depending on position)
deferred compensation plan (depending on position)
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