Customer Experience Associate resolving tier 1 customer issues at Stord's fulfillment centers. Engaging with customers and collaborating with operational teams for efficient resolution.
TB
Hybrid Senior Manager, Strategic Sourcing – Commercial, Marketing & Customer Care Services
Posted 2 months ago
About the role
- Senior Manager for Strategic Sourcing in Commercial, Marketing & Customer Care Services at TIM. Managing procurement strategy, supplier negotiation, and operational quality improvements.
Responsibilities
- Manage, plan and procure materials and services within Commercial Services, Marketing and Customer Care purchasing, with shared responsibility for VAS purchases;
- Lead and manage a team of buyers responsible for call center service providers, fraud and collections services, store cashiers, store help desk services, among other services;
- Support the team in procurement processes and take an active role in designing strategy and negotiating the area’s most relevant processes. Assist colleagues in scouting new suppliers, understanding TIM’s needs and identifying partner opportunities to achieve the best outcomes;
- Analyze information (through benchmarking) on economic and financial aspects to help develop action plans that contribute to achieving company objectives;
- Implement action plans for continuous improvement of the company’s service quality level, focusing on reducing operational costs and meeting corporate targets while adhering to company procedures;
- Develop the annual procurement plan with follow-up, monitoring and action plans;
- Build commercial models aligned with purchasing needs by analyzing short-, medium- and long-term impacts. Interface with internal clients to understand their urgencies and jointly establish priorities;
- Work with internal clients to track business objectives, contribute and anticipate needs. Plan and manage routines for monitoring and diligencing contracting processes;
- Map area demands for better-aligned segmentation. Systematically review processes and propose improvements to support time-to-market for the team;
- Seek opportunities for synergy between services and the number of providers within the company to optimize contracts and gain economies of scale from a category perspective;
- Manage the budget and contracts nearing expiration, conducting industrial plan studies, consolidating information, discussing strategy and defining targets (savings, lead time, structural actions, contract dashboard, etc.).
Requirements
- Bachelor’s degree in Economics, Production Engineering, Management Engineering, Business Administration or related fields;
- English language proficiency (Intermediate);
- Knowledge in structuring/planning Strategic Sourcing and negotiations;
- Experience with SAP/Ariba routines and Microsoft Office (Excel, Word, PowerPoint);
- Knowledge of the organizational structure of the company’s Commercial areas;
- Familiarity with market best practices and business tools;
- Experience in procuring services, products and support goods for business areas in companies of a size similar to TIM;
- Problem-solving experience working with internal client areas and suppliers.
Benefits
- Flexible Benefits Program
- Medical and Dental Assistance *
- Medication Benefit *
- Wellhub (formerly Gympass) *
- Meal and/or Food Allowance
- Financial Well-being Program
- Private Pension Plan
- Mobile phone with unlimited internet and voice allowance
- Partnerships and discounts with over 3,000 companies and institutions, including discounts on electricity and broadband internet
- Online English course extendable to 1 family member or friend
- Internal Training and Development Program
- Profit Sharing
- My First Benefit - Assistance for children up to 2 years old
- Daycare reimbursement (for parents)
- Flexible work models and schedules
- Happy Day - day off during your birthday month
- Extended leave for maternity, paternity, marriage and adoption
- Transportation allowance
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative at Hood Packaging Corporation interacting with customers in Crossett, Arkansas. Managing inquiries and internal processes related to customer orders.
Customer Service/Retail Associate assisting patients in selecting medical supplies. Providing exceptional service while ensuring smooth transactions and inventory management.
Customer Service/Retail Associate assisting with medical supply purchases for patients. Providing professional service in a friendly environment and ensuring seamless transactions.
Customer Service/Respiratory Specialist at Binson's helping patients breathe easier with CPAP therapy and support. Join a family - owned healthcare company making a real impact.
Customer Care Associate providing compassionate support post - breast surgery at a family - owned health care company in Michigan. Assisting customers on the retail sales floor and managing inventory.
Specialist I providing customer support and administration for Emerson in Mandaluyong City, Philippines. Act as an intermediary to meet customer information and support needs through excellent service.
Customer Service Specialist handling mortgage loan inquiries via phone. Resolving customer issues while delivering accurate information and striving for first - call resolution.
Senior Account Support Specialist managing enterprise accounts at Evermed. Providing high - quality customer support and communication for a SaaS company in medical education.
Provide proactive customer success support to educational clients through meetings, calls, and project management. Manage and expand a client portfolio while ensuring renewals and portfolio health.