Senior Account Support Specialist managing enterprise accounts at Evermed. Providing high - quality customer support and communication for a SaaS company in medical education.
About the role
- Provide proactive customer success support to educational clients through meetings, calls, and project management. Manage and expand a client portfolio while ensuring renewals and portfolio health.
Responsibilities
- Conduct meetings with clients
- Provide support via phone, Octadesk, email, and video calls
- Create project schedules and timelines
- Meet deadlines
- Manage and expand your assigned client portfolio
- Maintain the health of your client portfolio
- Troubleshoot and resolve issues
- Handle renewals for your portfolio
Requirements
- Bachelor's degree completed or in progress in any field
- Strong interpersonal skills
- Good communication skills
- Organization / Time management / Prioritization
- Ability to work well in a team
- Analytical ability
- Negotiation skills
Benefits
- Competitive salary
- Commission for meeting targets
- Health insurance
- Dental insurance
- Birthday day off
- Flexible meal/food benefits
- Work-from-home allowance
- Transportation allowance
- Life insurance
- Employee benefits club with partner discounts
- Opportunities for professional development
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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