Senior Services Operations Manager overseeing operations for Ricoh's Global and Vertical customers in North America. Responsible for P&L, customer relationships, and implementing operational best practices.
About the role
- Senior Manager responsible for executing cross-functional initiatives in a rapidly expanding tax services firm. Collaborating with leadership to support enterprise planning and execution rhythms.
Responsibilities
- Works with the Chief of Staff to develop, deploy, maintain, and/or assess best practices, policies, procedures, delegation of authorities, key performance indicators, key contracts, and other operational processes as needed.
- Partner with business leaders to lead execution of strategic and operational initiatives that support the Office of the COO and enterprise-wide goals.
- Support the planning and facilitation of enterprise operating rhythms, including quarterly business reviews, annual planning cycles, leadership meetings, and other executive operating cadences.
- Develop and manage project plans for key firmwide initiatives; ensure timely follow-up, risk identification, and issue resolution.
- Collaborate with business unit and functional leaders to ensure consistent tracking, reporting, and delivery of high-impact projects and cross-functional efforts.
- Maintain tools and processes to support enterprise-wide delegation of authority, approval workflows, and escalation protocols.
- Coordinate with the Director of Policy Governance to align operational processes with policy development and ensure effective communication of policy changes.
- Support the administration and refinement of the Delegation of Authority (DoA) framework—including maintaining documentation, tracking updates, and coordinating version control across the enterprise.
- Coordinate with business unit leaders to ensure adherence to DoA policies, providing first-line guidance on escalation protocols and routing expectations.
- Facilitate cross-functional collaboration with business unit leaders helping to gather input, resolve discrepancies, and ensure consistent application of governance standards across business units.
- Monitor compliance trends and escalate risks or inconsistencies in decision rights or approvals to the Chief of Staff for resolution.
- Contribute to training and communication efforts related to DoA updates, ensuring stakeholders understand their roles, responsibilities, and the pathways for approval.
- Prepare briefing materials, presentations, and reporting for senior executives and leadership meetings.
- Serve as a connector across business units, enabling coordination and removing obstacles to execution.
Requirements
- Bachelor’s Degree required preferably in Business, Finance, Information Technology or equivalent combination of education and professional experience
- 5+ years of total work experience in operations at a publicly-held company
- Change management certification and project management background preferred but not required
- Experience working with senior executives
- Proven track record of making an impact, developing and executing on strategies and delivering superior results in both the short and long term
- Attention to detail with excellent time management and multitasking/prioritization abilities
- Well organized, able to prioritize well, work efficiently. Shows flexibility as workloads fluctuate.
- Ability to handle multiple assignments and manage major projects to successful completion
- Advanced skills in Microsoft® Word, Excel, Access, PowerPoint, Outlook, Smartsheet, PowerBi, and Internet navigation and research.
- Valid driver’s license required.
Benefits
- Hybrid Work Options
- Award-Winning Culture
- Generous Personal Time Off (PTO)
- 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
- Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
- Benefits Eligibility Effective Day One
- 401K with Employer Match
- Tuition Reimbursement After One Year of Service
- Fertility Assistance Program
- Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service
Job title
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Degree requirement
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