Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Junior Operations Consultant supporting benefits administration at Evertec, a financial technology company in Brazil. Responsible for administrative tasks related to retirement and BPO regulations.
Responsibilities
- Support the administration of the benefits payroll, including retirements, pensions and other benefits provided for in the plan regulations;
- Support the operationalization of procedures and entitlements (withdrawal, portability, Deferred Proportional Benefit – BPD, self-sponsorship), in accordance with contractual rules and applicable legislation;
- Assist with document analysis and the recording of options exercised by participants;
- Perform registration maintenance for participants, beneficiaries and dependents (personal data, bank details, eligibility, affiliations);
- Ensure the updating and integrity of registration databases, following internal procedures and quality controls;
- Support the verification of databases sent by clients and partner entities;
- Support the control of collections for regular contributions, extraordinary contributions and one-off/top-up contributions;
- Support reconciliation between amounts collected, system records and client information;
- Support the calculation and monitoring of participants’ individual reserves, according to the plan’s methodology and rules;
- Assist in checking calculations of reserves, balances and pension statements;
- Support identification of inconsistencies related to balances, reserves or transactions;
- Support interface with internal teams, BPO clients and vendors (entities, insurers, banks);
- Pursue continuous learning about pension legislation, regulations and BPO processes;
- Contribute to operational improvements, suggesting adjustments that increase efficiency and reduce risk;
- Work collaboratively with attention to deadlines, quality and a customer-focused approach.
Requirements
- Experience with operational and/or administrative routines;
- Knowledge of Microsoft Office Suite (Word, Excel, Outlook) at an intermediate level or higher;
- Bachelor's degree in progress or completed;
- Knowledge of pension fund administration.
Benefits
- Meal or food allowance;
- Flexible Benefit (Flash);
- Health insurance/medical assistance;
- Partners for psychological, legal, financial and nutritional support (CLUDE, C4LIFE and ASQ);
- Psicologia Viva;
- Dental assistance;
- Daycare subsidy;
- Support for children with special needs;
- Fertility assistance;
- Extended maternity and paternity leave;
- Transportation voucher or Home Office allowance (for telework contracts);
- Gympass (Wellhub) and TotalPass;
- Flexible working hours;
- Life insurance;
- Partnership club (employee discounts and benefits);
- Partnership with Sesc;
- Casual dress — no dress code;
- Day off on your birthday;
- Education grant (Beca program);
- Profit-sharing (PPR) or bonus — based on achievement of targets and results.
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TS
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