Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Operations Analyst supporting AMPS PriceDynamix Operations team by managing operational performance and client relationships. Focus on quality, efficiency, and internal initiatives to enhance processes.
Responsibilities
- Identify client needs, anticipate potential issues, and proactively address concerns to maintain strong client relationships.
- Act as a primary operations contact for clients by providing clear, concise, and timely communication.
- Create and deliver client-facing presentations that are clear, concise, and visually compelling.
- Monitor claims dashboards and operational metrics to identify trends, risks, and improvement opportunities.
- Support quality, accuracy, and turnaround time standards across operations workflows.
- Initiate and manage internal projects that support the company’s goals.
- Monitor, prioritize, and appropriately escalate operations-related tickets.
- Design and document workflows to illustrate end-to-end operational and system processes.
- Analyze provider contracts and perform quality checks related to system setup and configuration.
- Demonstrate strong communication and presentation skills, especially regarding presentation and influence for internal and external audiences.
- Collaborate effectively with operations teammates and cross-functional partners to support company culture and objectives.
- Maintain a positive, professional attitude in all internal and external interactions.
- Ensure strict compliance with HIPAA and all applicable regulatory requirements.
Requirements
- Associate’s or Bachelor’s degree, preferably with a focus on operations or healthcare
- Minimum 2+ years of healthcare industry experience.
- Experience communicating directly with clients in an operational or support role.
- Knowledge of CPT, ICD-10 coding, medical terminology, and medical billing preferred.
- Experience working with claim processing, payors, TPAs, or self-insured groups a plus.
- Proficiency in Microsoft Office and spreadsheet analysis.
Job title
Job type
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Degree requirement
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TS
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