Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Gestor de Operações de Logística responsável pela operação de logística em Portugal. Envolvendo recrutamento, gestão de motoristas, e implementação de processos operacionais.
Responsibilities
- Lead the launch and ramp-up of logistics services in Portugal.
- Implement processes and best practices already tested in Spain and the UK, adapting them to Portuguese realities and legislation.
- Ensure smooth daily operations (driver allocation, schedules/shifts, warehouse/depot routines, macro-level route control).
- Be physically present at the main operational locations (primarily Lisbon and Porto) to support teams, audits and new rollouts.
- Recruit, onboard and manage a team of drivers (employees and/or independent contractors, depending on the model).
- Coordinate suppliers (vehicle rental, insurance, fuel cards, equipment, offices/warehouses, etc.).
- Ensure drivers and suppliers comply with internal policies, safety standards and SLAs agreed with customers.
- Work closely with clients' operational teams to plan and execute ramp-ups, new launches and peak periods.
- Serve as one of the main operational points of contact for clients in Portugal, ensuring rapid issue resolution.
- Participate in performance meetings with clients, presenting KPI results and action plans.
- Be responsible for the country’s operational KPIs (punctuality, delivery success rate, utilization, quality, safety, etc.).
- Track performance daily/weekly using Excel and internal dashboards, identifying deviations and corrective actions.
- Support the Iberia Region Director in managing Portugal’s P&L: monitor revenue, main cost lines (drivers, fleet, facilities, operational overheads) and propose cost-optimization initiatives.
- Ensure compliance with Portuguese labour law, social security, occupational health and safety, and other regulations applicable to the sector.
- Work together with HR, Finance and Legal to ensure contracts and operating models are legally compliant.
- Continuously improve processes, tools and SOPs to increase productivity and service quality.
Requirements
- Minimum of 5 years' experience in operations, logistics, transportation or last-mile delivery, ideally in Portugal.
- Experience managing field teams (drivers, couriers or similar roles) and working with external suppliers.
- Strong Excel skills (pivot tables, filters, lookups, basic formulas) and comfortable working with operational data and reports.
- Good understanding of KPI management and the impact of operational decisions on the P&L.
- Solid knowledge of or familiarity with Portuguese labour law and the local regulatory framework (especially related to transport/drivers).
- Fluent in Portuguese and good command of English (spoken and written) – able to work with international teams and documentation.
- Availability and willingness to travel frequently between Lisbon and Porto (several times per month).
- Valid driving licence and availability to visit depots, client facilities and suppliers when required.
- Excellent communication and interpersonal skills; ability to influence, train and challenge when necessary.
- Hands-on, proactive profile: comfortable both on the ground (with drivers and suppliers) and working with data and reports.
Benefits
- Permanent (open-ended) or fixed-term contract (to be defined according to the phase of the operation), with registration in Social Security.
- Competitive base salary, to be agreed based on experience.
- Holiday allowance, paid in accordance with the Portuguese Labour Code.
- Christmas bonus, paid in accordance with the Portuguese Labour Code.
- Annual leave in line with the law (minimum of 22 working days per year, pro-rated in the first year).
- Work accident insurance, as required by law.
- Variable bonus linked to operational KPIs and the performance of the operation in Portugal.
- Company mobile phone and laptop.
- Support for travel between Lisbon and Porto, according to internal policy (travel and accommodation when applicable).
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