Hybrid Operations Agent

at Hilton Grand Vacations

• Job title: Operations Agent
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Orlando, United States

About the role

• Agent Title Operations facilitating Title Services requests within Title Transfer & Resale sector at Hilton Grand Vacations. Coordinating, preparing, and managing documentation and customer service in a fast-paced environment.

Responsibilities

• Coordinate, prepare, and handle Title Services requests, including resales, name changes, gift transfers, inventory recovery, title searches, and cancellations.
• Prepare deeds and other necessary paperwork to ensure documents accurately capture requested information.
• Build and open new contract files in systems, update and maintain spreadsheets to track all activities.
• Verify the accuracy of documents, including finance, recordable, and title, prepared and delivered to owners via DocuSign, FedEx, or USPS.
• Conduct title searches for clear title, resolving title defects and satisfying existing liens against properties or principals.
• Coordinate processing of payments to ensure accurate disbursement of funds to buyers and sellers.
• Maintain and track contract files/documents to ensure accuracy, securing necessary signatures and auditing all documents for compliance prior to closings.
• Review and track all completed documents, including cancellations, once returned to ensure clear title prior to recording.
• Coordinate and process all mailings.
• Audit pertinent information to ensure document files align with underwriting guidelines and title requirements.
• Handle high transaction volumes and deliver tasks within strict deadlines in a fast-paced, demanding environment.
• Provide outstanding customer service throughout the title process to all collaborators.
• Achieve high production totals while maintaining a low error margin.
• Complete closings by recording and filing documents, preparing, and distributing final closing statements.
• Coordinate corrections, adjustments, and modifications to contract documentation and payments as necessary.
• Interact with pertinent personnel and departments to process contracts through verification and posting to the computer system as owners.
• Assist with processing cancellations on a monthly or as-needed basis.
• Perform escrow-related functions to align with regulatory requirements and management or other internal customer needs.
• Establish escrow accounts by depositing funds and maintaining records.
• Review and audit all deeds before sending them to the counties for recording. Track all issues found with recording packets and manage their resolution promptly.
• Collaborate with review, audit, and mail-out of title policies for all resales and developer sales.
• Complete all required company trainings and compliance courses as assigned.
• Carry out any reasonable request by management that the employee is capable of performing.

Requirements

• Possess excellent organizational skills.
• Have good written, verbal, and communication skills.
• Ability to multi-task and work well under pressure.
• Enthusiastic great teammate attitude.
• Experience with MS Excel, including crafting and maintaining spreadsheets.
• Prior experience in timeshare is advantageous.
• Knowledge of the documents required for a timeshare closing.
• Additional Excel skills are a plus.
• Experience with Streamline and Simplifile is advantageous.
• Notary Public certification.

Benefits

• day-one benefits