Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Senior Services Operations Manager overseeing operations for Ricoh's Global and Vertical customers in North America. Responsible for P&L, customer relationships, and implementing operational best practices.
Responsibilities
- Serves as the primary operational point of contact for assigned Global and Vertical customers—primarily in North America.
- Oversees Ricoh employees, including both individual contributors and managers.
- Ensures proactive communication with key customers to maintain agreed-upon performance standards at both local and national levels.
- Manages approximately $13M in Enterprise Services revenue, gross profit, and contribution.
- Develops and maintains strong relationships with internal and external customers.
- Owns the resolution of account issues to ensure high customer satisfaction.
- Implements change management strategies aligned with Ricoh’s strategic goals.
Requirements
- Bachelor’s degree or equivalent experience required.
- 3–5 years of management experience.
- 2+ years of project management preferred.
- ITIL Fundamentals certification preferred.
- Proven ability to market new products and services.
- Demonstrated success building internal and external customer relationships.
- Strong technical understanding of networks, security, print servers, and print devices.
Benefits
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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