Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Operations Supervisor at Evergen overseeing hourly staff, managing production schedules, and maintaining safety standards in regenerative medicine.
Responsibilities
- Supervises hourly staff including scheduling and PTO approval, hiring, training, performance management, and corrective actions
- Evaluates the overall performance of the assigned team and creates and documents team metrics
- Interfaces with Operations Management Team regarding production needs and challenges as well as individual and group performance
- Ensures all operations are performed safely, promotes safe work practices and behaviors, and conducts safety audits
- Drives containment and investigation through the quality system of non-conformances using system tools and data analysis
- Sets priorities for meeting production commitments
- Oversees training of processors and adherence to new, current, and updated standard operating procedures
- Ensures processors have tools and equipment to complete their jobs
- Assists in ensuring new product launches are resourced and completed on time
- Supports front-line quality checks and assists processors in ensuring all processes are completed within the set requirements
- Ensures all required processes such as daily cleaning, environmental sampling, and more, are completed and provides regular feedback to operators on results to improve performance
- Collaborates with processors and engineers to improve the department’s output and cycle time to improve the overall operations
- Support other shifts, departments, and on-call coverage
- Other duties as assigned
Requirements
- High School Diploma or equivalent
- Leadership experience
- Production scheduling experience
- Excellent verbal and written communication
- Problem solving methodologies
- Microsoft Office Suite
- Quality Management System (QMS) software
- Enterprise Resource Planning (ERP) software
Benefits
- Annual bonus opportunity of up to $8,000.00
Job title
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Degree requirement
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