Provide leadership for staff whose primary tasks are the adjudication and settlement of the most technically challenging claims.
Create a collaborative, performance-driven work environment by facilitating and promoting trust, transparency, and inclusion.
Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
Lead with influence and expertise and actively contribute to division or department leadership team.
Communicate and support organization mission, vision, values and practices.
Lead teams to ensure delivery of services that exceed customer expectations and compliance with regulatory and company standards.
Maintain awareness of existing and proposed legislation, court decisions and latest trends in claims litigation to monitor compliance and recommend procedure changes.
Direct claims managers and staff on all aspects of claims handling including those related to coverage and escalated through the team.
Review, evaluate and maintain file-handling processes to meet company and statutory guidelines.
Participate in corporate claims initiatives including quality file handling, process improvement, training, and development of staff.
Prepare and manage annual operating budget and help prepare business plans.
Identify and implement opportunities for process improvements.
Requirements
Obtain state specific property casualty claims licensing as required.
Valid driver's license required plus an acceptable driving record.
Demonstrated claims handling experience and licensing.
Demonstrated extensive knowledge of office and field claim handling processes.
Demonstrated thorough understanding of policy language, coverages and underwriting intent.
Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated time management skills with the ability to work under pressure and adhere company productivity guidelines.
Demonstrated ability to recognize developing problems/conflicts and ability to resolve.
Ability to prepare and manage annual operating budget and help prepare business plans.
Willingness to travel up to 25%.
Must reside within approximately 35-50 miles of Madison, WI or Phoenix, AZ, or Boston, MA.
Sponsorship will not be considered for this position unless specified (work authorization required).
Preferred: extensive litigation experience across all lines of business.
Benefits
We provide benefits that support your physical, emotional, and financial wellbeing.
Relocation support is offered for eligible candidates.
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
A pension plan
An annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
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