CA
CareATCSupport Analyst I
Support Analyst I ensuring clinical teams have reliable technology at CareATC. Triage support requests and assist with desktop, printer, and application issues in a hybrid role.
About the role
- Supports and maintains organizational computer systems and peripherals for Epicor hosted customers.
- This includes deploying, repairing, maintaining, and upgrading all virtual and cloud servers and the implementation of new software and tools.
- Effectively provide first-hand support to end-users in identifying and resolving technical issues.
- Provides mentorship to junior members of the IT team and specialized technical assistance to other IT verticals.
- Perform analysis, diagnosis, and resolution of complex computer problems, and provide best-in-class customer support for our customer.
- Recommend and implement corrective solutions for end-users in person, and remote support for off-site users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot hosted and cloud systems.
- Communicate and multi-task across departments and technologies, while maintaining an appropriate level of professionalism and aligned goals.
- Utilize corporate ticketing system to document and track incidents, requests, user interactions.
- Support Microsoft and Apple operating systems and related software; and Epicor proprietary and remote connectivity.
- Help management design, improve, document, and implement IT processes.
Requirements
- 5+ years applicable experience and demonstrated success/knowledge.
- High school diploma.
- Bachelor’s degree and or relevant technical certifications preferred.
- Experience supporting remote end users with little or no IT background.
- Ability to complete and maintain basic work and project records.
- Ability to work as part of a team.
- Ability to identify and seek needed information/research skills.
- Excellent written and oral communication skills.
- Advanced technical problem-solving skills.
Benefits
- Comprehensive health and wellness benefits designed to support your overall well-being.
- Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Comprehensive support for international relocations and permanent residency processes.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Level 2 Support Analyst troubleshooting advanced application issues for Civica, a GovTech software provider focused on public services. Collaborating with teams to enhance and resolve customer support cases.
Technical Support Specialist troubleshooting and resolving complex technical issues in AI - powered customer engagement software, supporting both internal teams and customer needs.
EA
ESA - Electronic Security AssociationTechnical Support Specialist, Italian
Technical Support Specialist assisting customers with Honeywell Home products. Provide post - sales technical support and answer product - related inquiries in Italian and English.
CC
Cloud5 CommunicationsTier 2 Technical Support Specialist
Tier 2 Technical Support Specialist at Cloud5 Communications responding to network support requests and troubleshooting issues. Requires experience in technical support with a focus on efficiency and customer service.
LL
Landye Bennett Blumstein LLPCommunity Safety Coordinator, MARAC & Technical Support
Community Safety Coordinator managing the CS MARAC and IOM workstreams at Barnet Council. Providing administrative support and facilitating effective communication among multi - agency partners.
SG
Softcard (acquired by Google)Divisional Pricing Support Analyst
Divisional Pricing Analyst analyzing pricing strategies using Prophet 21 for industrial automation distribution. Collaborating with various teams to support pricing decisions and improve profitability.
VG
Volkswagen GroupProduct Support Engineer – Powertrain
Product Support Engineer focused on quality monitoring for Audi vehicles. Supporting effective repair processes and technical analyses for the automotive industry.
NI
NTT DATA, Inc.Data Centre Technical Support Engineer, L1
Entry level Remote Technical Support Engineer at NTT DATA solving technical incidents for clients. Working in a diverse environment focused on client success and support services.
WA
WalkersSystems Support Analyst
Systems Support Analyst providing IT support for Walkers Global's employees with technical issues. Need strong communication and customer service skills, based in Dublin office.