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Hybrid Senior Implementation Manager

at Sentrex Health Solutions
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Posted last week

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About the role

  • Lead national rollout of new infusion and specialty clinics, overseeing end-to-end planning, launch execution, and stabilization.
  • Develop and track implementation roadmaps, timelines, and key milestones (construction, IT, HR, QA, PSP, and pharmacy readiness).
  • Coordinate cross-functional teams (construction, IT, QA, operations, and PSP) to ensure timely delivery and launch alignment.
  • Review and approve clinic floorplans, equipment lists, and operational readiness checklists.
  • Lead integration of software applications into operational processes, as required, with documentation and training.
  • Collaborate with internal stakeholders to validate compliance with security, data, and audit requirements.
  • Partner with vendors and internal stakeholders to drive automation, reporting, and data governance enhancements.
  • Define, document, and optimize workflows, SOPs, and implementation playbooks.
  • Monitor clinic performance during ramp-up and stabilization, identifying risks and process gaps.
  • Lead lessons-learned sessions and continuous improvement initiatives.
  • Facilitate Business reviews to perform analysis of existing current state and future state processes and business solutions.
  • Collaborate with various stakeholders to obtain requirements and translate needs and high-level technical specifications to ensure that operational requirements are accurately represented.
  • Serve as a senior liaison with internal and external partners (sponsors, PSPs, physicians, landlords, vendors).
  • Communicate project status, risks, and key decisions to executive leadership.
  • Manage escalations, ensuring proactive issue resolution.
  • Support, and coach, Implementation Managers and cross-functional coordinators.
  • Drive accountability and professional development within the Clinic Implementation team.

Requirements

  • Bachelor’s Degree or comparable work experience
  • 7+ years’ experience in healthcare operations, project management, or clinical implementation.
  • Proven experience leading large, multi-site healthcare or pharmaceutical launches.
  • Strong knowledge of workflows, IT systems, and operational compliance.
  • Excellent leadership, communication, and stakeholder-management skills.
  • PMP or equivalent certification is an asset.
  • Advanced knowledge of Excel, Smartsheet, and project reporting tools.
  • Critical thinking, judgement, strong analytical, conceptual, and problem-solving skills with a demonstrated track record of delivery on various design projects
  • Excellent listening and facilitation skills
  • Proven customer facing and facilitation experience
  • Impeccable written and spoken communication skills

Benefits

  • Competitive Salary and generous vacation entitlement
  • Wellness Program (5 paid days off for your well-being!)
  • Paid Sick Days
  • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
  • Employee & Family Assistance Program
  • RRSP Matching Program

Job title

Senior Implementation Manager

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

PMP

Location requirements

HybridMarkhamCanada

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