Provide administrative support to sales teams and partners at RELX, managing orders and customer interactions. Analyze demand and inventory to optimize service levels in a fast - paced environment.
About the role
- Senior Implementation Manager overseeing national implementation of Sentrex clinics and pharmacies across Canada. Leading project management, stakeholder engagement, and operational excellence in healthcare settings.
Responsibilities
- Lead national rollout of new infusion and specialty clinics, overseeing end-to-end planning, launch execution, and stabilization.
- Develop and track implementation roadmaps, timelines, and key milestones (construction, IT, HR, QA, PSP, and pharmacy readiness).
- Coordinate cross-functional teams (construction, IT, QA, operations, and PSP) to ensure timely delivery and launch alignment.
- Review and approve clinic floorplans, equipment lists, and operational readiness checklists.
- Lead integration of software applications into operational processes, as required, with documentation and training.
- Collaborate with internal stakeholders to validate compliance with security, data, and audit requirements.
- Partner with vendors and internal stakeholders to drive automation, reporting, and data governance enhancements.
- Define, document, and optimize workflows, SOPs, and implementation playbooks.
- Monitor clinic performance during ramp-up and stabilization, identifying risks and process gaps.
- Lead lessons-learned sessions and continuous improvement initiatives.
- Facilitate Business reviews to perform analysis of existing current state and future state processes and business solutions.
- Collaborate with various stakeholders to obtain requirements and translate needs and high-level technical specifications to ensure that operational requirements are accurately represented.
- Serve as a senior liaison with internal and external partners (sponsors, PSPs, physicians, landlords, vendors).
- Communicate project status, risks, and key decisions to executive leadership.
- Manage escalations, ensuring proactive issue resolution.
- Support, and coach, Implementation Managers and cross-functional coordinators.
- Drive accountability and professional development within the Clinic Implementation team.
Requirements
- Bachelor’s Degree or comparable work experience
- 7+ years’ experience in healthcare operations, project management, or clinical implementation.
- Proven experience leading large, multi-site healthcare or pharmaceutical launches.
- Strong knowledge of workflows, IT systems, and operational compliance.
- Excellent leadership, communication, and stakeholder-management skills.
- PMP or equivalent certification is an asset.
- Advanced knowledge of Excel, Smartsheet, and project reporting tools.
- Critical thinking, judgement, strong analytical, conceptual, and problem-solving skills with a demonstrated track record of delivery on various design projects
- Excellent listening and facilitation skills
- Proven customer facing and facilitation experience
- Impeccable written and spoken communication skills
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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