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HealthfirstDirector, Performance Improvement
Director of Performance Improvement responsible for PI initiatives and team leadership at Healthfirst. Collaborating with operations to enhance business processes and productivity measures.
About the role
- Define and execute the regional services strategy to deliver world-class customer experiences with measurable business impact.
- Build, lead, and mentor a high-performing multi-country team across Professional Services, Managed Services, and Customer Success.
- Manage the Professional Services P&L, driving revenue growth, delivery efficiency, and margin improvement.
- Expand and optimize Managed Services offerings to deliver recurring value and annuity revenue streams.
- Ensure implementation excellence, delivery quality, and scalable methodologies across markets and customer segments.
- Collaborate with global product, sales, and finance leaders to align services strategy with corporate objectives.
- Partner with system integrators and channel alliances to expand delivery capacity, pursue new growth opportunities, and co-sell implementation packages.
- Drive operational excellence through the implementation of playbooks, metrics, and platforms such as Salesforce and Gainsight.
Requirements
- 15+ years of experience in B2B software (preferably SaaS), with a proven track record leading Professional Services, Customer Success, and/or Managed Services organizations.
- Strong domain expertise supporting the Office of the CFO in areas such as expense management, travel technologies, and payments.
- Demonstrated success scaling services and success motions across SMB, mid-market, and enterprise accounts.
- Solid financial acumen with experience managing P&L, revenue growth, and margin optimization.
- Proven ability to collaborate with partners and channel ecosystems to deliver services and drive joint growth opportunities.
- Exceptional leadership, communication, and cross-functional collaboration skills in a global, matrixed environment.
Benefits
- Competitive pay
- Flexible work
- Inclusive, collaborative environment
- Competitive pay
- Flexible work
- Inclusive, collaborative environment
- A Company with Momentum – We serve 12M+ users across 120 countries
- A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI
- A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that supports your success.
- A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making for businesses everywhere.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
SF
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