HE
HealthfirstDirector, Performance Improvement
Director of Performance Improvement responsible for PI initiatives and team leadership at Healthfirst. Collaborating with operations to enhance business processes and productivity measures.
About the role
- Provide direct oversight for group labs and regional directors
- Promote and execute strategic vision for laboratory services
- Ensure adherence to financial, operational, and quality goals, and compliance with internal and external regulatory organizations and agencies
- Develop service level agreement with hospital executives for all laboratory services in the region
- Work with regional finance and operations leaders to set targets and monitor performance
- Lead cost savings and financial improvement initiatives across markets in the region
- Champion best associate experience by promoting and implementing industry-leading practices
- Monitor and reduce employee turnover rates
- Oversee Laboratory Outreach and Business Development in the region
- Align with group business development to support expansion of care delivery sites
- Oversee internal and external customer service surveys/scores
- Evaluate send-out testing and develop plans for insourcing within group core lab
- Develop and execute standardization of laboratory test menus and processes
- Work with medical directors to establish and achieve quality initiatives
- Accountable for quality events and driving the laboratory’s performance to the ministry’s goal of Zero Harm
- Succession and workforce planning
Requirements
- 4 year/ Bachelor’s Degree in Medical Laboratory Science or equivalent MLS or MLT
- Minimum of 7 years in Lab or Hospital Leadership
- Knowledge of CAP and CLIA regulations
- Strong financial acumen, quality background, and operational improvement experience
- Experienced in practicing and deploying Lean Six Sigma tools and techniques
Benefits
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
- Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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