Director overseeing operations for long term service and supports at Elevance Health. Requires BA/BS and 8 years experience in managed care setting.
About the role
- Director of Performance Improvement responsible for PI initiatives and team leadership at Healthfirst. Collaborating with operations to enhance business processes and productivity measures.
Responsibilities
- Responsible for the development of Performance Improvement (PI) initiatives and change related to projects and initiatives to improve Healthfirst’s business processes, performance and productivity measures.
- Collaborates and builds a working PI strategy taking direct input from the process and operations leadership.
- Leads a team of performance improvement experts and oversees Healthfirst’s Six Sigma certification program.
- Partners closely with operations and the business to establish, publish, and execute a strategy for PI initiatives within and between core processes.
- Works with PI teams to develop programs and projects based upon business user and business impacts.
- Identifies operational problems, pain points, and process inefficiencies and finds viable PI solutions.
- Identifies and/or directs process improvement opportunities and provides preliminary benefit/financial valuation for project prioritization.
- Leads cross-functional teams in successful completion of assigned projects.
Requirements
- Bachelor’s degree from an accredited institution or equivalent work experience.
- Experience managing team and multiple projects using project management methodologies.
- Black Belt or equivalent certification in Lean Six Sigma or other process improvement methodologies
- Experience leading complex process improvement initiatives.
- Experience managing staff
- Experience working with data sets and/or Microsoft Excel modeling
- Experience utilizing valuation and impact analysis methodologies
- Experience using workflow diagramming applications to document business processes
- Experience leading change management and organizational transformation
Benefits
- medical, dental and vision coverage
- incentive and recognition programs
- life insurance
- 401k contributions
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