Level 1 IT Help Desk Support Engineer in a collaborative environment for an MSP. Supporting diverse clients, troubleshooting issues, and ensuring high service quality.
About the role
- Senior Director leading operational strategy and delivery for commercial customers at Rackspace. Managing cross-functional teams and leveraging AI for optimization.
Responsibilities
- Lead the operational strategy, execution, and delivery for commercial customers.
- Ensure scalable, efficient, and customer-centric operations that support growth.
- Oversee cross-functional operations teams and streamline processes.
- Leverage AI-driven tools to increase quality and optimize service delivery.
- Carry accountability for operational P&L, ensuring revenue realization and cost efficiency.
- Own end-to-end operations for commercial customers, ensuring consistent delivery.
Requirements
- 20-25 years of experience in technology operations, engineering, customer delivery, or program management, with at least 5 years in senior leadership managing people.
- Experience in managing multi-tower IT operations (infrastructure, cloud, applications, and service desk) with full P&L accountability across large-scale delivery centers.
- Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement
- Master's degree in related field preferred
- Strong experience managing operations for commercial/mid-market customers in a tech, or services environment.
- Lean methodologies
- Process optimization
Benefits
- Health insurance
- Flexible working hours
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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