Lead the operational strategy, execution, and delivery for commercial customers.
Ensure scalable, efficient, and customer-centric operations that support growth.
Oversee cross-functional operations teams and streamline processes.
Leverage AI-driven tools to increase quality and optimize service delivery.
Carry accountability for operational P&L, ensuring revenue realization and cost efficiency.
Own end-to-end operations for commercial customers, ensuring consistent delivery.
Requirements
20-25 years of experience in technology operations, engineering, customer delivery, or program management, with at least 5 years in senior leadership managing people.
Experience in managing multi-tower IT operations (infrastructure, cloud, applications, and service desk) with full P&L accountability across large-scale delivery centers.
Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement
Master's degree in related field preferred
Strong experience managing operations for commercial/mid-market customers in a tech, or services environment.
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