Hybrid Senior Director – Global Technical Support

Posted 3 weeks ago

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About the role

  • Lead the operational strategy, execution, and delivery for commercial customers.
  • Ensure scalable, efficient, and customer-centric operations that support growth.
  • Oversee cross-functional operations teams and streamline processes.
  • Leverage AI-driven tools to increase quality and optimize service delivery.
  • Carry accountability for operational P&L, ensuring revenue realization and cost efficiency.
  • Own end-to-end operations for commercial customers, ensuring consistent delivery.

Requirements

  • 20-25 years of experience in technology operations, engineering, customer delivery, or program management, with at least 5 years in senior leadership managing people.
  • Experience in managing multi-tower IT operations (infrastructure, cloud, applications, and service desk) with full P&L accountability across large-scale delivery centers.
  • Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement
  • Master's degree in related field preferred
  • Strong experience managing operations for commercial/mid-market customers in a tech, or services environment.
  • Lean methodologies
  • Process optimization

Benefits

  • Health insurance
  • Flexible working hours
  • Professional development

Job title

Senior Director – Global Technical Support

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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