Senior Product Life Cycle Support Engineer at GE Vernova improving engineering function effectiveness through cross - functional programs. Utilizing technical and analytical skills to improve product - focused initiatives while collaborating with various stakeholders.
About the role
- Technical Support Engineer focusing on incident management and IT systems configurations. Ensuring efficiency and security while supporting hardware and software in a hybrid environment.
Responsibilities
- We are seeking a Technical Support Engineer with strong hands-on experience in incident management, system configurations, and cross-platform support. The ideal candidate will not only ensure the stability, security, and efficiency of IT systems across Mac and Windows environments but will also be open to training and development opportunities that prepare them to lead or manage a team in the future.
- Manage and resolve Level 1 and Level 2 incidents and service tickets, ensuring timely response and resolution.
- Configure, maintain, and troubleshoot hardware and software across MacOS and Windows platforms.
- Administer and support VoIP systems and other enterprise applications.
- Monitor system performance, availability, and reliability, escalating issues when necessary.
- Collaborate with cross-functional teams to design, implement, and optimise IT infrastructure.
- Participate in training and mentorship programs to develop leadership and team management skills.
- Assist in cybersecurity tasks, including patch management, endpoint protection, and monitoring.
- Support network administration activities such as user access, connectivity troubleshooting, and basic configuration.
- Document processes, configurations, and incident resolutions to maintain knowledge bases and improve efficiency.
Requirements
- At least 5 years of proven experience in IT support and systems engineering, with strong exposure to incident and ticket management.
- Proficiency in both MacOS and Windows operating systems.
- Hands-on experience with VoIP systems and enterprise applications.
- Solid understanding of hardware and software troubleshooting.
- Knowledge of cybersecurity principles and practices.
- Familiarity with network administration (LAN/WAN, TCP/IP, DNS, DHCP).
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication skills and willingness to grow into a leadership role.
- Preferred Skills
- Exposure to ITIL practices or similar service management frameworks.
- Certifications such as CompTIA Network+, Security+, or Microsoft/Apple technical certifications are a plus.
- Interest in developing leadership and management capabilities through training and mentorship.
Benefits
- **Why Join Twoconnect?**
- We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
- Hybrid - onsite on Monday, Wednesday, and Friday
- Mon - Fri: 9:00 AM – 6:00 PM PHT
- HMO with 1 free dependent and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.
- We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.
- Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
- Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.
- 🔗 Learn more about us through our official pages:
- Website: https://twoconnect.com.au/
- Careers: https://apply.workable.com/twoconnect-careers/
- LinkedIn: https://linkedin.com/company/twoconnectau
- Facebook: https://www.facebook.com/2woconnect/
- Instagram: https://www.instagram.com/twoconnect_/
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Credentialing Support Analyst maintaining compliance files for healthcare professionals at Anders Group. Managing credentialing, compliance, and data management in a hybrid work environment.
Support Engineer responsible for on - site IT support and video conferencing systems maintenance in Lisbon, Portugal. Resolving tickets and assisting high level users in hybrid workplace settings.
Technical Support Specialist providing support for payment terminal systems with a focus on troubleshooting and training. Collaborating with clients and internal teams for effective issue resolution.
Technical Analyst at PCS Retirement, LLC translating business needs into technical requirements. Driving process improvements and optimizing system integrations to support operational goals.
Integration Support Engineer providing technical support for Stream products and services. Collaborating with customers and internal teams throughout their integration lifecycle.
Technical Support Engineer at Hypernode serving as the first point of contact for customer queries. Assisting with technical issues related to web hosting and ensuring high - quality support.
Loan Analyst supporting servicing of CMBS loans at PNC. Collaborating with teams to ensure compliance and timely reporting.
Technician providing IT support for users and maintenance in an inclusive service company specializing in durable jobs for individuals with disabilities. Involves various IT tasks and user assistance.
Join Saab as a Product Support Engineer focusing on Integrated Logistics Support. Collaborate across teams to ensure product meets operational and reliability standards.