Lead the implementation of ServiceNow ITSM modules for national and international clients. Collaborate with teams to design scalable solutions and stay updated with ITIL evolutions.
Responsibilities
Lead and support the implementation, configuration, and optimization of ServiceNow ITSM modules
Collaborate with stakeholders to analyze service delivery processes
Translate business needs into technical designs
Work closely with cross-functional teams
Stay current with ServiceNow platform updates
Requirements
Minimum of 4 years of experience managing and configuring ServiceNow ITSM modules
Deep understanding of ITIL best practices
Strong analytical skills
Proven ability to gather and translate business requirements
Hands-on experience configuring workflows and business rules
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