Continuous Improvement Manager enhancing business processes for Lightspeed DMS. Focusing on onboarding velocity, customer satisfaction, and collaboration across teams.
About the role
- CX Acceleration Manager managing relationships and technical assessments to enhance Zendesk solutions. Working collaboratively with various teams to improve customer experiences and satisfaction.
Responsibilities
- Establish and nurture strong relationships with both internal and external teams
- Prioritizing the business and technical requirements of our clients in every decision
- Conduct in-depth technical assessments focusing on configuration
- Provide expert consultation and product demonstrations
- Perform internal reviews and reviews with the customer’s executive management to close out the engagement
- Coordinate the use of Zendesk resources to ensure effective implementation and ongoing client support
- Partner with account teams and management to drive continuous improvement
Requirements
- Deep knowledge of Zendesk products
- At least 5 years of technical experience in complex customer environments
- Proven ability to mobilize teams and drive actions that lead to organizational and customer success
- Expertise in service management, operational support, customer experience management, and business development
- Experience in external enterprise customer-facing roles as a technical lead
- Knowledge of SaaS implementations, customer use cases and logic-based workflows
- Ability to develop alternative solutions through lateral thinking and technical curiosity
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
- bonuses
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Fragrance Development Manager at dsm - firmenich managing fragrance development projects and collaborating with experts. Leading strategic initiatives in fragrance evaluation and market insights.
General Manager managing contract logistics operations at CEVA Logistics. Fostering customer relationships, managing budgets, and enhancing operational efficiency in a dynamic work environment.
Manager Capacity & Fulfilment overseeing control rooms and capacity planning teams at CEVA Logistics. Driving operational efficiency and leading teams across multiple warehouses.
Assistant Manager managing PRISM Control Tower operations at CEVA Logistics. Overseeing compliance, quality metrics, and team performance in global logistics industry.
Portfolio Manager managing Financial Solutions portfolio at Swiss Re. Involvement in financial data analysis and risk management collaboration.
Logistics and Network Analysis Manager at Owens Corning developing performance metrics and improving 3PL operations in Toledo, OH. Leading initiatives for efficiency and compliance in warehouse functions.
Delivery Manager leading and enabling high - performing Delivery teams for Pinewood.AI's Automotive Intelligence Platform. Focused on customer outcomes and value realization in the automotive industry.
Property Manager responsible for relationships with tenants and owners. Coordinating move - ins and overseeing property management processes for U.S. based clients.
Client Due Diligence Manager optimizing onboarding processes for global payments solutions provider. Ensuring compliance and managing client relationships effectively.