Customer Success Manager defining successful adoption and guiding customers at Pontosense. Collaborating with Sales, Product, and Operations to enhance customer experience.
About the role
- Senior Customer Success Manager leading onboarding and project management for large enterprise clients at ShiftCare. Optimizing customer workflows and driving long-term success in SaaS environments.
Responsibilities
- Lead end-to-end onboarding for new enterprise customers, ensuring a smooth and timely implementation.
- Act as the main point of contact throughout the onboarding process, coordinating with internal teams to deliver an exceptional customer experience.
- Manage multiple onboarding projects simultaneously, tracking milestones, timelines, and deliverables.
- Partner with Sales and Product teams to ensure alignment on customer goals and expectations.
- Analyse usage data and feedback to identify opportunities for improved efficiency and customer satisfaction.
- Build and maintain strong relationships with enterprise clients, ensuring a seamless transition from onboarding to steady-state success management.
Requirements
- 4+ years’ experience in Customer Success, Implementation, or Project Management roles within SaaS or technology environments.
- Proven experience onboarding and managing large enterprise or complex accounts.
- Strong organisational and communication skills with the ability to manage multiple stakeholders.
- Demonstrated success in improving processes and delivering measurable outcomes for customers.
- A proactive, customer-first mindset with a focus on long-term success and retention.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager helping customers successfully integrate Pontosense technology into their operations. Guiding adoption and collaborating with Sales, Product, and Operations teams.
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