You act as the primary point of contact for (international or national) customers, advising and supporting their strategic development — your goal is to ensure the customer achieves their objectives and remains successful long-term
You support decision-makers at existing and new customers (program management, department heads, executive leadership) to ensure our solution delivers maximum impact
You identify opportunities and potential performance challenges early and develop tailored actions — through regular performance and project steering meetings you help customers reach their goals efficiently
You deliver targeted training and guide customers through implementation to ensure they realize the full potential of our solution
You create audience-specific and topic-driven dashboards and analyses for the company’s performance management
You present new product features and plan their rollout together with the customer — always with the aim of increasing the value of our solution for the customer
You identify opportunities to deepen the customer relationship and optimize licensing
Requirements
You have at least 3 years of professional experience as an Account Manager, management consultant, or in a similar advisory role, ideally in the B2B SaaS sector
You are experienced in working with customers from industrial companies and bring solid expertise in optimizing cost and process structures
You think strategically, analyze customer needs, and develop tailored solutions
You communicate confidently at management level and know how to proactively delight and retain customers
You are proficient with CRM systems (e.g., HubSpot) and other modern account management tools
You are willing to travel when required
You have strong German and English language skills, both written and spoken
Benefits
Hybrid work model with an office focus (60/40)
Work-life balance supported by flexible working hours
Free choice of work device (macOS or Windows)
Mentoring and support from knowledgeable and experienced colleagues
Generous training and development program
Attractive employee referral program
Competitive salary, dependent on experience and qualifications
Company pension plan
Conveniently located office in the center of Bielefeld’s old town
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