Customer Success Operations Specialist ensuring customer satisfaction and operational efficiency through collaboration and operational excellence. Managing inquiries and supply commitments to meet customer expectations.
About the role
- Senior Customer Success Manager supporting clients in maximizing their performance with SaaS solutions. Engaging with key stakeholders to ensure successful implementation and customer satisfaction.
Responsibilities
- You act as the primary point of contact for (international or national) customers, advising and supporting their strategic development — your goal is to ensure the customer achieves their objectives and remains successful long-term
- You support decision-makers at existing and new customers (program management, department heads, executive leadership) to ensure our solution delivers maximum impact
- You identify opportunities and potential performance challenges early and develop tailored actions — through regular performance and project steering meetings you help customers reach their goals efficiently
- You deliver targeted training and guide customers through implementation to ensure they realize the full potential of our solution
- You create audience-specific and topic-driven dashboards and analyses for the company’s performance management
- You present new product features and plan their rollout together with the customer — always with the aim of increasing the value of our solution for the customer
- You identify opportunities to deepen the customer relationship and optimize licensing
Requirements
- You have at least 3 years of professional experience as an Account Manager, management consultant, or in a similar advisory role, ideally in the B2B SaaS sector
- You are experienced in working with customers from industrial companies and bring solid expertise in optimizing cost and process structures
- You think strategically, analyze customer needs, and develop tailored solutions
- You communicate confidently at management level and know how to proactively delight and retain customers
- You are proficient with CRM systems (e.g., HubSpot) and other modern account management tools
- You are willing to travel when required
- You have strong German and English language skills, both written and spoken
Benefits
- Hybrid work model with an office focus (60/40)
- Work-life balance supported by flexible working hours
- Free choice of work device (macOS or Windows)
- Mentoring and support from knowledgeable and experienced colleagues
- Generous training and development program
- Attractive employee referral program
- Competitive salary, dependent on experience and qualifications
- Company pension plan
- Conveniently located office in the center of Bielefeld’s old town
- DB JobTicket
- Business bike leasing
- Workation offering
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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