Hybrid Senior Customer Success Manager

Posted 3 weeks ago

Apply now

About the role

  • You act as the primary point of contact for (international or national) customers, advising and supporting their strategic development — your goal is to ensure the customer achieves their objectives and remains successful long-term
  • You support decision-makers at existing and new customers (program management, department heads, executive leadership) to ensure our solution delivers maximum impact
  • You identify opportunities and potential performance challenges early and develop tailored actions — through regular performance and project steering meetings you help customers reach their goals efficiently
  • You deliver targeted training and guide customers through implementation to ensure they realize the full potential of our solution
  • You create audience-specific and topic-driven dashboards and analyses for the company’s performance management
  • You present new product features and plan their rollout together with the customer — always with the aim of increasing the value of our solution for the customer
  • You identify opportunities to deepen the customer relationship and optimize licensing

Requirements

  • You have at least 3 years of professional experience as an Account Manager, management consultant, or in a similar advisory role, ideally in the B2B SaaS sector
  • You are experienced in working with customers from industrial companies and bring solid expertise in optimizing cost and process structures
  • You think strategically, analyze customer needs, and develop tailored solutions
  • You communicate confidently at management level and know how to proactively delight and retain customers
  • You are proficient with CRM systems (e.g., HubSpot) and other modern account management tools
  • You are willing to travel when required
  • You have strong German and English language skills, both written and spoken

Benefits

  • Hybrid work model with an office focus (60/40)
  • Work-life balance supported by flexible working hours
  • Free choice of work device (macOS or Windows)
  • Mentoring and support from knowledgeable and experienced colleagues
  • Generous training and development program
  • Attractive employee referral program
  • Competitive salary, dependent on experience and qualifications
  • Company pension plan
  • Conveniently located office in the center of Bielefeld’s old town
  • DB JobTicket
  • Business bike leasing
  • Workation offering

Job title

Senior Customer Success Manager

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job