Sales Support Specialist engaging with customers to improve renewal deal execution and manage customer relationships. Requires strong communication in English and German with technical and operational team collaboration.
About the role
- Senior Customer Service Analyst at Canadian Solar managing order fulfillment and customer interactions. Supporting sales and logistics, ensuring customer satisfaction with solar projects.
Responsibilities
- Complete order fulfillment management from order receiving up to goods delivery.
- Contact with customers for ordering, collect payment, material availability, delivery lead time, shipping tracking, logistics claims and billing issues.
- Support Sales Team and Top Management with customers performance behavior to define better sales strategy.
- Backlog management, proactively communicate changes/delays and suggest alternative options whenever possible to mitigate escalation due to shipping delays.
- Interact with stakeholders such as Logistics, Planning, Sales, TS, etc to respond to customers inquiries, ranging from orders, products availability, pricing, delivery, technical datasheet, shipping documentation and others.
- Execute and manage the order entry process through ERP systems (SAP and Sales Force).
- Weekly and Monthly presentations regarding shipments progress, orders blockers, payment issues, sales target achievements, etc.
- KPIs management: XPAFE, OTD, OTIF, NPS, etc.
- Develop procedures about ordering/sales procedures. Train new team members and sales team.
- Ensure customers have a positive experience with our company by conducting customer quality surveys.
- Reporting finds and propose process improvements.
- Support internal areas with SOX and ISO audits.
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Requirements
- Experience with order fulfilment management, sales support and/or customer service.
- Experience with foreign trade and/or import/export operations (knowledge of incoterms and shipping documentation).
- Fluent in English and Advanced Spanish
- Bachelor’s degree required.
- SAP knowledge is preferred.
- Computer and software skills to manage and prepare reports and presentations (Excel, power point, word, etc).
- Basic/Intermediate power BI knowledge/experience is preferred.
- Past experience with solar projects shipments (EPC, broker, etc) and/or at solar companies Is highly preferred.
Benefits
- 💰 Bônus Trimestral
- 🩺 Plano de saúde
- 🦷 Plano odontológico;
- 💼 Seguro de vida;
- 🥗 Alimentação R$1334,00: VA R$416,00 e VR R$918,00
- 💼 VT e / ou Estacionamento
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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