OF
OfficeRnDCustomer Onboarding Specialist
Customer Onboarding Specialist driving system adoption and customer success at OfficeRnD. Leading engaging demos, tracking customer onboarding progress, and collaborating with teams.
About the role
- Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value
- Maintain and manage internal stakeholders to foster a cohesive and compelling customer experience
- Engage with customer stakeholders to quickly understand their business and technical goals for using Braze and build relationships across client organizations
- Deliver engaging enablement training and workshops on strategic and technical topics
- Take ownership of technical workstreams and work directly with client product and engineering stakeholders
- Tailor 1:1 onsite and remote onboardings to meet client needs where required
- Help drive early adoption by setting KPIs and success metrics for ROI
- Advocate customer business use-cases to product development
- Understand and document client scope, integration approaches and stakeholder roles to ensure successful transitions to the Customer Success Manager team
- Contribute to the design and improvement of processes and materials that enhance onboarding efficiency and customer experience
Requirements
- 5+ years experience in a client-facing work environment
- Experience with project management and technology implementation
- Experience as a consultant, implementation expert, project manager, business analyst or client success professional
- High level of intellectual curiosity and ability to constantly learn
- Excellent analytical, problem diagnosis and creative problem-solving skills
- Strong listening and verbal communication skills for video calls and emails
- Ability to manage conflicting priorities and thrive in a fast-paced environment
- Proven collaborator who can motivate and maintain enthusiasm during engagements
- Interest/experience in one or more of: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc)
- Ability to deliver engaging enablement training and workshops
- Experience coordinating with client agencies and third parties when required
Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
- Hybrid ways of working
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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