Hybrid Customer Onboarding Specialist

Posted 9 hours ago

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About the role

  • Lead the full onboarding journey - drive system adoption and client success from day one.
  • Deliver smooth, engaging onboarding experiences that wow our customers.
  • Build trusted relationships - anticipate needs and proactively solve challenges.
  • Run tailored training sessions to empower customers and their teams.
  • Track progress and ensure we exceed client expectations every step of the way.
  • Quickly address questions or issues with care and clarity.

Requirements

  • Quickly learn and master SaaS products and systems.
  • Simplify complex ideas with clear, confident communication.
  • Listen actively to understand customer needs.
  • Lead engaging demos and training sessions.
  • Stay organized and juggle multiple onboarding projects with ease.
  • Think critically to overcome obstacles.
  • Follow and improve onboarding workflows.
  • Proactively anticipate client needs.
  • Focus on client activation, adoption, and lasting success.
  • Collaborate closely with Sales, Support, and Product teams.
  • Excellent communication skills – verbal and written – with a high level of fluency in English.

Benefits

  • 25 days off a year
  • 1 additional day off for your birthday
  • 3 days off for volunteering
  • Competitive remuneration package
  • Flexible start and end of the working day.

Job title

Customer Onboarding Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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