Customer Training Specialist role at SiteMinder, ensuring successful product use via customer training. Engaging customers in APAC through innovative online training sessions for a leading hotel commerce platform.
About the role
- Fulfillment Telesales & Onboarding Specialist driving sales and onboarding e-commerce businesses. Engaging with clients and ensuring a smooth experience in logistics.
Responsibilities
- Conduct outbound calls to potential E-commerce sellers to discuss their business needs and offer our services.
- Train our clients on how to use our system to create, track & monitor their orders.
- Deliver client-focused solutions based on client needs.
- Ensuring clients are charged the correct price for the service provided.
- Make sure that the new accounts are stable and active during the incubation period.
- Build and maintain relationships with potential and existing customers through regular follow-up calls and emails.
- Negotiate and close deals with potential sellers.
- Collaborate with other teams to ensure a seamless customer experience.
- Maintain accurate and up-to-date records of all sales activities and customer interactions.
Requirements
- 1+ year of experience as Fulfillment Tele-sales in the Logistics / E-commerce field.
- Bachelor's degree is a must.
- Excellent communication and negotiation skills
- Strong phone presence and ability to build rapport with potential customers
- Ability to work independently and as part of a team
- Strong organizational skills and ability to manage multiple tasks and priorities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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