Marketing Manager at Phoenix Group shaping B2B marketing plans for adviser and workplace audiences. Collaborating across teams and ensuring marketing communication maximizes impact.
About the role
- Senior Customer Marketing Manager optimizing customer advocacy and engagement strategies for Docebo, a leader in AI-powered learning experiences.
Responsibilities
- Lead and optimize customer marketing strategies that drive advocacy, deepen engagement, and support business growth.
- Foster customer advocacy, creating opportunities for customers to engage with Docebo, and amplifying customer success stories and evidence.
- Scale Docebo’s customer marketing programs, strengthening relationships with high-value customers, and ensuring satisfaction across the customer lifecycle.
- Collaborate closely with the Revenue Marketing team to support customer upsell initiatives.
Requirements
- 5+ years of experience in customer marketing, product marketing, or customer success, preferably in B2B tech enterprise environments.
- Proven experience in managing customer-related content creation, advocacy programs, and community-driven engagement strategies.
- Strong project management skills, with a focus on cross-functional collaboration and execution across various teams.
- Excellent interpersonal skills and the ability to build long-lasting relationships with high-profile customers.
- Proficiency in tools like Salesforce, Gong, Asana, and marketing automation platforms.
Benefits
- Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
- Employee Share Purchase Plan
- Career progression/internal mobility opportunities
- Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
- WeWork partnership and “Work from Anywhere” program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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