Hybrid Senior Customer Marketing Manager

Posted 3 weeks ago

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About the role

  • Lead and optimize customer marketing strategies that drive advocacy, deepen engagement, and support business growth.
  • Foster customer advocacy, creating opportunities for customers to engage with Docebo, and amplifying customer success stories and evidence.
  • Scale Docebo’s customer marketing programs, strengthening relationships with high-value customers, and ensuring satisfaction across the customer lifecycle.
  • Collaborate closely with the Revenue Marketing team to support customer upsell initiatives.

Requirements

  • 5+ years of experience in customer marketing, product marketing, or customer success, preferably in B2B tech enterprise environments.
  • Proven experience in managing customer-related content creation, advocacy programs, and community-driven engagement strategies.
  • Strong project management skills, with a focus on cross-functional collaboration and execution across various teams.
  • Excellent interpersonal skills and the ability to build long-lasting relationships with high-profile customers.
  • Proficiency in tools like Salesforce, Gong, Asana, and marketing automation platforms.

Benefits

  • Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
  • Employee Share Purchase Plan
  • Career progression/internal mobility opportunities
  • Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
  • WeWork partnership and “Work from Anywhere” program

Job title

Senior Customer Marketing Manager

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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