Client Relations Coach developing and supporting Customer Success Managers' performance in a hybrid role. Delivering training and quality assurance to ensure client success as part of a corporate team in Makati.
About the role
- Senior Manager leading design transformation in Lloyds Banking Group's data and analytics team. Focusing on customer interactions and data-driven decision-making in financial services.
Responsibilities
- Leading a team of interaction design analysts
- Supporting and coaching the team through data migration transformation
- Using technical and analytical skills to engage customers
- Establishing strong relationships with business and technical partners
Requirements
- Demonstrable experience in a leadership role in the data & analytics domain
- Demonstrable understanding and experience using Martech automation tooling
- Strong background in SQL and experience in Google Cloud Platform (GCP) & Big Query
- Experience with A/B testing or experimental design
- Strong communication skills and ability to collaborate effectively
Benefits
- Flexible working
- Mentoring initiatives
- Employee support programs
- Opportunities for professional development
- Extensive benefits package
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