Customer Success Manager working with private hospitals to facilitate the adoption of AI - driven health data solutions. Responsible for client engagement and retention strategies across a large user base.
About the role
- Senior CRM Analyst managing customer communication journeys via Salesforce Marketing Cloud for tech company Akross. Focusing on integration, engagement, and performance analysis.
Responsibilities
- Work on the integration, creation and management of customer communication journeys within the Martech. Expected activities include:
- Hybrid work model in São Paulo, SP;
- Create journeys in Salesforce Marketing Cloud (Journey Builder and Automation);
- Develop business vision and planning;
- Manage the Marketing funnel (Advertising) and customer journeys;
- Design, develop and monitor engagement rules and workflows in the Martech;
- Coordinate activities with internal and external stakeholders;
- Maintain strong relationships with internal and external clients;
- Ensure service quality and profitability;
- Test and validate newly implemented processes and features;
- Analyze product performance and identify actions for growth;
- Prepare management reports and market research (benchmarking) presentations;
- Conduct market mapping and research;
- Proactively identify new opportunities within established external partners;
- Elicit and document business requirements.
Requirements
- Previous experience with CRM;
- Experience with marketing tools (Salesforce Marketing Cloud, Dinamize, HubSpot, RD Station, Oracle);
- Degree in Business Administration, Marketing, Advertising and/or related fields;
- Proficient in Microsoft Office and Google Workspace (Excel, PowerPoint, Word, etc.);
- Strong verbal and written communication skills;
- Knowledge of telecommunications is a plus;
- Knowledge of digital media and OffDeck is a plus;
- Experience with Agile methodologies is desirable;
- SQL knowledge is a differential.
Benefits
- Hybrid Work: Enjoy the flexibility to work from home or the office, providing comfort and work–life balance.
- Home Office Allowance: Receive financial support to help cover electricity and/or internet costs;
- Comprehensive Health Care: Access comprehensive medical and dental plans through Bradesco Seguros, ensuring peace of mind for you and your family.
- Flexible Benefits: Receive a Swile flexible benefits card with BRL 1,000 per month to use for food and meal allowances.
- Wellhub Access: Access Wellhub (formerly Gympass), a platform offering a network of partners for fitness and wellness activities to help you maintain an active, healthy lifestyle.
- Mental Health Support: Use the Vittude platform for online psychological counseling;
- Continuous Professional Growth: We support your development with incentives for courses, certifications and participation in relevant events to help you reach your career goals.
- Family Support: Extended paternity leave of 20 days, maternity leave of 180 days and daycare/babysitter assistance, reflecting our commitment to support you through all stages of life.
- Celebrate Your Day: Take a day off on your birthday to celebrate and recharge.
- Sesc Partnership: Exclusive benefits for you and your family with access to health, culture, leisure, sports and more through Sesc.
- Refer-a-Friend Program: Receive a voucher when you refer someone to join our team;
- Financial Recognition: Possibility of an annual bonus (PLR — profit sharing) as recognition for your effort and contribution, according to company policies.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Intern in Customer Success Management at GreenPocket, a smart energy startup. Engaging in projects to improve customer satisfaction and user experience.
Specialist in Tableau building advanced dashboards for decision - making using integrated data. Requires 3+ years of Tableau experience and proficiency in data visualization and analytics.
CRM Analyst creating customer segmentation and insights to optimize marketing campaigns. Working at Pernambucanas in a hybrid model to enhance customer satisfaction.
Customer Success Manager at IMAIOS ensuring the successful onboarding and use of medical e - learning solutions for B2B clients in healthcare. Focused on relationship management and client satisfaction.
Customer Success Manager at Homebot assisting customers in leveraging the platform for retention and growth. Building long - term relationships with enterprise clients and managing key accounts.
Leads operational service excellence for high - value global customers at Digital Realty. Acts as a trusted advisor, ensuring customer health and long - term partnership.
Customer Success Manager responsible for client relationships and onboarding for amber's AI search platform. Focusing on customer retention and upselling strategies within a hybrid work model.
Leading the strategy for client retention and expansion at BONIFIQ. Focus on transforming clients into strategic partners through data intelligence and loyalty consulting.
Customer Success Analyst responsible for managing relationships and implementing solutions for loyalty platforms. Focused on data - driven strategies and high - level customer experiences.