Provide customer support handling escalations in collections for Carrington Mortgage Services. Resolving complex customer calls and ensuring compliance with regulations in a hybrid schedule.
About the role
- Senior Collections Specialist managing a portfolio of B2B customer accounts and ensuring timely collections at Emerson in Costa Rica.
Responsibilities
- Manage a complex portfolio of B2B customer accounts, ensuring timely and effective collections.
- Navigate and utilize third-party customer portals for invoice submission, payment tracking, and dispute resolution.
- Maintain clear and accurate customer account balances, including reconciliation of on-account cash and credit memos.
- Collaborate closely with Customer Operations and Sales teams to resolve payment issues and disputes.
- Monitor and act on order credit holds to minimize business disruption.
- Achieve and exceed A/R past due targets and other collection KPIs.
- Serve as a mentor and resource for junior collections team members, providing guidance and support.
- Identify process improvement opportunities and contribute to the development of best practices
Requirements
- 5+ years of experience in B2B collections or accounts receivable
- Bachelor’s degree in Business Administration, Finance, Accounting, or a related field (preferred)
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Proficiency in using ERP systems (Oracle and GetPaid) and customer portals
- Ability to work independently and as part of a team in a fast-paced environment
Benefits
- Competitive benefits plans
- A variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition
- Flexible time off plans
- Vacation and holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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