ME
MeltwaterCollections Analyst
Collections Analyst managing and enhancing accounts receivable processes at Meltwater. Collaborating with teams to ensure prompt collection of debts and minimize losses while supporting customer relationships.
About the role
- Manage a complex portfolio of B2B customer accounts, ensuring timely and effective collections.
- Navigate and utilize third-party customer portals for invoice submission, payment tracking, and dispute resolution.
- Maintain clear and accurate customer account balances, including reconciliation of on-account cash and credit memos.
- Collaborate closely with Customer Operations and Sales teams to resolve payment issues and disputes.
- Monitor and act on order credit holds to minimize business disruption.
- Achieve and exceed A/R past due targets and other collection KPIs.
- Serve as a mentor and resource for junior collections team members, providing guidance and support.
- Identify process improvement opportunities and contribute to the development of best practices
Requirements
- 5+ years of experience in B2B collections or accounts receivable
- Bachelor’s degree in Business Administration, Finance, Accounting, or a related field (preferred)
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Proficiency in using ERP systems (Oracle and GetPaid) and customer portals
- Ability to work independently and as part of a team in a fast-paced environment
Benefits
- Competitive benefits plans
- A variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition
- Flexible time off plans
- Vacation and holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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