Hybrid Senior Content Management Associate

at Wolters Kluwer

• Job title: Senior Content Management Associate
• Job type: Full Time
• Experience level: Senior
• Salary: $44,900 - $61,700 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Springfield, United States

About the role

• Senior Content Management Associate solving internal queries related to knowledgebase issues. Collaborating with various departments and assisting in client reporting while working hybrid.

Responsibilities

• Solve internal queries posed by CT BL team members related to knowledgebase issues and licensing nuances across all industries
• Provide rapid and accurate answers so that adjacent teams are able to fulfill client orders and move projects toward completion
• Identify areas of need in the BL Knowledgebase and proactively plan necessary actions in conjunction with the Manager
• Assist in drafting regular client reports and publish auxiliary reports
• Act as team ambassadors, communicating frequently with other departments and providing training when necessary.
• Maintain task status updates so team members are abreast of the status of inquiries
• Communicate directly with external government agencies to assist with business license research inquiries
• Concisely convey findings to team members via verbal and written correspondence
• Add new and updated license information to the BL Brain Knowledgebase following internal task completion
• Actively monitor 'Knowledge Recapture' source channels, respond to recapture notifications, and effectuate recapture of knowledge
• Conduct sweeps of BL Brain knowledge to identify and remedy outdated, missing, or new information
• Collaborate with Marketing on public facing web material
• Assist with structural maintenance, data migration, and troubleshooting related to the BL Brain Knowledgebase
• Assist with internal cross-team training efforts
• Provide overflow assistance to adjacent teams

Requirements

• Bachelor’s degree or equivalent
• 3 years of experience, preferably in research, legal, or knowledgebase management
• Exceptional interpersonal skills to communicate with government agencies, colleagues and supervisors
• Ability to identify and report on weak points in stored knowledge and proactively remedy missing pieces
• Ability to adapt to changing regulatory environment
• Ability to work independently, handle pressure, multi-task and prioritize work at all times
• Excellent organizational and communication (both verbal and written) skills
• Ability to work in a fast-paced environment and meet or exceed deadlines
• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
• Excellent attention to detail and high degree of accuracy and consistency
• Are located within 50 miles of an office and can work a hybrid schedule, being in a Wolters Kluwer office 2-days a week.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave