TC
Textual ComunicaçãoSenior Content Analyst
Analista de Conteúdo Sr producing high - quality content for diverse platforms in São Paulo. Collaborating with the team to manage content projects and promote engaging conversations.
About the role
- Perform work assignments using specialized content design knowledge and developed business expertise.
- Lead projects and/or programs within content design family with moderate scope impacting function or sub-function.
- Analyze, evaluate, and make decisions within general parameters under broad supervision.
- May act as a subject matter resource for entry level and developing colleagues.
- Work side by side with UX Designers, Product Owners, Engineering and Researchers to create customer experiences.
- Write empathetic and inclusive content to make complex financial problems easy for our customers.
- Plan and write content for web and mobile experiences (across all touch points including navigation and user interface copy, emails, in-app notifications, chatbots, and help).
- Transform global product requirements into a strategy for how you will use content to meet business goals and solve real customer problems.
- Present your work and articulate your approach to teammates, product owners, and other stakeholders.
- Collaborate with Design on page layout, interactions, and visual tone.
- Coordinate content with Brand, Marketing and Operations teams to ensure we create a consistent end-to-end experience.
- Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real results.
- Maintain and evolve PayPal’s content standards, including voice and tone.
Requirements
- Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.
- 5+ years of professional writing experience.
- 2+ years of UX writing experience.
- Fluency in written English.
- Excellent, highly creative writing and critical-thinking skills.
- Experience working with content standards, such as style and voice and tone guidelines.
- Experience working across multiple platforms, like web, app and mobile.
- At ease contributing to multiple projects, setting stakeholder expectations, working individually and collaborating across teams.
- Experience in financial services, payments, B2B or B2C e-commerce is preferred.
- Bachelor's degree, master's degree or an equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related fields is preferred, but not required.
- Experience working with AI tools, Figma, etc.
Benefits
- flexible work environment
- employee shares options
- health and life insurance
- financial, physical, and mental health resources
- balanced hybrid work model: 3 days in the office and 2 days at your choice of either the PayPal office or your home workspace
- reasonable accommodations for qualified individuals with disabilities
- additional benefits and resources to help you thrive (see https://www.paypalbenefits.com)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
NT
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