Hybrid Onsite Solutions Content Specialist

at Grainger

• Job title: Onsite Solutions Content Specialist
• Job type: Full Time
• Experience level: Junior
• Salary: $13,000 - $30,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Ciudad de Panama, Panama

About the role

• Onsite Solutions Content Specialist coordinating KeepStock information for Grainger customers. Validating and inputting data to ensure accuracy and efficiency in inventory management solutions.

Responsibilities

• Responsible for product information activities such as: Review and validate all site setup information collected from customers and field partners through site setup activities to ensure accurate data is properly loaded for existing customer transitions and new KeepStock customers setups into Workstation.
• This includes, but is not limited to: Site Setup File Retrieval: Consumption users, site setup files (Snowflake) Replenishment Product / Customer Product Setup Storage Area / Storage Unit Setup Slotting of Customer Product Billing Group Setup and Proper Association Consumption User Setup Site Setup Accuracy Self and/or Peer Review.
• Accountable for meeting site creation and data input cycle time and accuracy goals.
• Collaborate with Onsite Operations team members and/or Regional Project Leads when data inaccuracies are identified to find resolution, prevent issues at customer go-live and ensure accuracy.

Requirements

• BA/BS or equivalent preferred.
• 1-3 years of experience in related field preferred.
• Proven experience with data review, validation, input, and the associated processes preferred.
• Demonstrated ability to build relationships with internal business partners.
• Proven verbal and written communication skills that can work in complex situations with professionalism.
• Proficiency preferred with Excel and Word processing.
• Models' customer focus in terms of response time, commitment and resourcefulness.
• Excellent attention to detail with focus on accuracy, consistency, and quality of data.
• Strong Organizational and Executional Skills that deliver results.
• Strong Data Analysis and Problem-Solving Skills.
• Bilingual (English/Spanish- Read, Write, Speak).

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.