Commercial & Content Partnership Manager responsible for driving membership acquisition and engagement across Future's media brands through collaboration and partnership management.
About the role
- Commercial Account Manager driving customer engagement and relationship development at Fastly. Focused on scaling the customer experience for a large group of accounts.
Responsibilities
- Maintain existing and drive new customer spend across a large group of customers
- Use automation and technology (including Salesforce and Outreach.io) to streamline engagement, accelerate adoption, and improve customer sentiment
- Evaluate the customer journey to provide insight around key milestones
- Monitor relationship and account health for customers, using playbooks to execute key activities
- Act as a customer’s primary contact, aligning internal resources as needed (including Sales, Sales Engineers, and Technical Account Management)
- Collaborate with the product and marketing teams to provide customer feedback and insights
Requirements
- 2+ years in a role focusing on customer relationship development and growth
- Strong customer service; professional and friendly demeanor
- Thrives in a multitasking environment, with an ability to prioritize
- High detail orientation and outstanding organizational skills
- Commitment and ability to continually learn new technology and skills
- Independent, self-disciplined and possess strong verbal and written communications skills
- A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts
Benefits
- Medical, dental, and vision insurance
- Family planning and mental health support
- Employee Assistance Program
- Life, Disability, and Accident insurance
- Flexible Vacation policy
- Up to 18 days of accrued paid sick leave
- 401(k) with company match
- Employee Stock Purchase Program
- 11 paid local holidays
- 11 paid company wellness days
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Account Manager managing customer relationships within Coca - Cola sales territory at Liberty Coca - Cola Beverages. Responsible for executing sales calls and ensuring customer satisfaction with products and services.
Strategic Sales Manager managing enterprise - level accounts in U.S. food retail. Responsible for long - term growth and embedding sustainable refrigeration solutions into customer strategies.
Account Manager focused on private client services at Teltec Solutions. Handling account management while enhancing client relationships and pursuing new business opportunities.
VIP Account Manager at FanDuel managing high - net - worth customer portfolios. Building loyalty and providing exceptional service in a customer - facing hybrid role.
Field Sales role managing third - party channels and partnerships at Pluxee. Responsible for driving sales and building customer relationships.
Senior Account Manager at Docebo managing and expanding Enterprise accounts to achieve client learning goals. Developing growth plans and collaborating with Customer Success Managers for client satisfaction.
Sales Account Manager responsible for driving SaaS professional services sales and client relationships at Aravo Solutions. Leading transitions, estimating services, and collaborating with sales teams.
Account Manager focusing on client relationships to drive growth at Vanta in EMEA. Responsibilities include developing accounts, managing expansions, and understanding client needs within a hybrid model.
Partnerships Manager responsible for building and scaling Coup's partner network through community events and strategic initiatives. Focus on sales and project management to enhance partner success.