Key Account Manager fostering client relationships and securing new accounts in the energy sector. Driving sales growth and collaboration within a dynamic global team at Hempel.
About the role
- Commercial Account Manager driving customer engagement and relationship development at Fastly. Focused on scaling the customer experience for a large group of accounts.
Responsibilities
- Maintain existing and drive new customer spend across a large group of customers
- Use automation and technology (including Salesforce and Outreach.io) to streamline engagement, accelerate adoption, and improve customer sentiment
- Evaluate the customer journey to provide insight around key milestones
- Monitor relationship and account health for customers, using playbooks to execute key activities
- Act as a customer’s primary contact, aligning internal resources as needed (including Sales, Sales Engineers, and Technical Account Management)
- Collaborate with the product and marketing teams to provide customer feedback and insights
Requirements
- 2+ years in a role focusing on customer relationship development and growth
- Strong customer service; professional and friendly demeanor
- Thrives in a multitasking environment, with an ability to prioritize
- High detail orientation and outstanding organizational skills
- Commitment and ability to continually learn new technology and skills
- Independent, self-disciplined and possess strong verbal and written communications skills
- A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts
Benefits
- Medical, dental, and vision insurance
- Family planning and mental health support
- Employee Assistance Program
- Life, Disability, and Accident insurance
- Flexible Vacation policy
- Up to 18 days of accrued paid sick leave
- 401(k) with company match
- Employee Stock Purchase Program
- 11 paid local holidays
- 11 paid company wellness days
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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