Hybrid Senior Commercial Account Manager

Posted 4 weeks ago

Apply now

About the role

  • Maintain existing and drive new customer spend across a large group of customers
  • Use automation and technology (including Salesforce and Outreach.io) to streamline engagement, accelerate adoption, and improve customer sentiment
  • Evaluate the customer journey to provide insight around key milestones
  • Monitor relationship and account health for customers, using playbooks to execute key activities
  • Act as a customer’s primary contact, aligning internal resources as needed (including Sales, Sales Engineers, and Technical Account Management)
  • Collaborate with the product and marketing teams to provide customer feedback and insights

Requirements

  • 2+ years in a role focusing on customer relationship development and growth
  • Strong customer service; professional and friendly demeanor
  • Thrives in a multitasking environment, with an ability to prioritize
  • High detail orientation and outstanding organizational skills
  • Commitment and ability to continually learn new technology and skills
  • Independent, self-disciplined and possess strong verbal and written communications skills
  • A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts

Benefits

  • Medical, dental, and vision insurance
  • Family planning and mental health support
  • Employee Assistance Program
  • Life, Disability, and Accident insurance
  • Flexible Vacation policy
  • Up to 18 days of accrued paid sick leave
  • 401(k) with company match
  • Employee Stock Purchase Program
  • 11 paid local holidays
  • 11 paid company wellness days

Job title

Senior Commercial Account Manager

Job type

Experience level

Senior

Salary

$96,000 per year

Degree requirement

No Education Requirement

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job