MG
Mellon GroupCall Center Supervisor
Call Center Supervisor managing performance and operations of the team. Leading service delivery in an electronic transactions and telecommunication company.
About the role
- Respond to customer inquiries via phone, email, and live chat
- Manage and resolve queries related to order management and digital support
- Collaborate with internal teams to troubleshoot and resolve complex issues
- Document customer interactions accurately and thoroughly
- Identify and suggest improvements to enhance customer experience and operational efficiency
- Maintain a high level of professionalism and empathy in all customer interactions
- Stay informed about changes in systems, processes, and product offerings
- Contribute to innovation and process improvement initiatives
Requirements
- Background in customer service or ability to demonstrate strong support and problem-solving skills
- Experience working in a team-oriented environment
- Proficiency in basic MS Word and Excel
- Excellent written and verbal communication skills
- Ability to manage and resolve customer complaints effectively
- Strong attention to detail and analytical thinking
- Self-motivated and capable of working independently
- Adaptability to changes in business priorities and customer needs
- Ability to work UK business hours (8:00am – 5:00pm UK time)
Benefits
- Day 1 Health care Coverage with up to 2 dependents
- Competitive retirement plan – Pearson doubles your contribution
- Volunteering days and employee wellbeing assistance
- Annual pay increase and performance bonus
- Option to move to hybrid working (2 days per week) after training and probation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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