Client Services Coordinator ensuring customer service excellence in operations and reporting. Working within a diverse team at Alfred H Knight in Johor, Malaysia.
About the role
- Senior Associate focusing on delivering client experience in Capital One's Commercial Ops division. Collaborating with various stakeholders to resolve client issues and meet needs effectively.
Responsibilities
- Own the client experience in all interactions including detailed follow through
- Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns
- Keep internal and external stakeholders (client, sales, service, operations, product) informed of status, risks and issues to delivery
- When complaints, problems and/or issues arise work with partners driving to root cause and identifying sustainable, repeatable solutions to ensure repeat occurrences are avoided for all clients
- Make it easy for a client to interact with Capital One
- Learn and become an expert in Capital One credit, deposit, and treasury management products and services to proactively and reactively resolve client’s needs
- Research and learn about your client’s industry, business, and individual banking needs
- Collaborate within and across teams and organizations to analyze and resolve client issues
- Advocate for client’s needs with internal stakeholders by providing thoughtful feedback on where clients are achieving their goals as well as where their needs are not being met
- Develop effective solutions for clients when something doesn’t go as planned and eloquently recover to delight the client
- Represents Client Solutions with internal partners and clients based on proven track record of sound judgment
- Develop solutions to problems based on subject matter expertise and research of areas within and beyond own area of responsibility
- Deliver results which routinely exceed requirements and expectations with minimal guidance on unstructured objectives
- Contribute to team goals and actively questions decisions and assumptions to elevate team performance
- Travel to client sites when required
- Work on projects as requested
- Own your individual development
Requirements
- High School Diploma, GED or equivalent certification
- At least 2 years of experience in client services or customer service
- At least 1 year of experience in Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
- Bachelor’s Degree or Military experience (preferred)
- 4+ years of customer service, business process or project management experience (preferred)
- 2+ years of experience with Treasury Management (preferred)
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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