Cyber Client Service Technician serving as the primary GEHC Services face for device cybersecurity. Responsible for ensuring customer satisfaction through service excellence.
About the role
- Tactical Coordinator managing daily flight operations for VistaJet. Overseeing client needs and coordination among internal teams while ensuring high service quality.
Responsibilities
- Overseeing all flights on the day, being fully aware of any maintenance, crew duty, operations technicalities and NOTAMS.
- Proactively anticipate any issues and work with the Duty Manager to formulate a plan of action.
- Assuming ownership of any challenges impacting clients and proactively seek solutions, consulting and coordinating with all impacted teams in Client Services, Sales, Operations and Travel.
- Ensuring that the clients and Managers are kept fully up to date on all developments impacting the flight.
- Managing the workload in an organised manner, delegating tasks efficiently to the Duty Desk and the Client Services team, ensuring they are fully informed and equipped to control the situation.
- Creating precise timeline reports for each flight of the day.
- Monitoring any changes made by Client Services and help unblock / expedite any outstanding tasks in the workflow, keeping clients informed each step of the way.
- Organising last minute services e.g. GT, catering, special requests.
- Assisting with Crew and ground handling communication, ensuring that Duty Desk and Duty Manager are kept fully informed.
Requirements
- Experience working within business aviation within either a client-centric or operational role.
- Quality conscious and high attention to detail.
- Extreme ownership, problem solving skills and accountability.
- Excellent written and spoken English skills.
- Remain composed under pressure and work effectively as part of a team.
- Ability to prioritise, multi-task and manage time effectively.
- Positive attitude and a desire to learn and develop.
- Efficient and pro-active in gathering operational data and information.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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