Client Service Associate managing client relationships and administrative tasks for Mariner Wealth Advisors in West Des Moines. Focused on delivering exceptional service and supporting a growing team.
About the role
- Client Services Manager driving client retention and revenue growth across high-priority accounts for a global digital media platform. Collaborating with various teams to optimize digital advertising solutions.
Responsibilities
- The Client Services Manager is a key strategic partner responsible for driving client retention, revenue growth, and overall satisfaction across high-priority accounts.
- Acting as the primary advocate for clients, this individual collaborates closely with Sales Directors, Trading, Analytics, and Strategy teams to deliver best-in-class digital advertising solutions.
- You excel at navigating cross-functional teams, anticipate client needs, and thrive in a fast-paced, results-oriented environment.
- Lead quarterly business reviews (QBRs), strategy sessions, and educational workshops to foster long-term partnerships.
- Analyze performance metrics and provide actionable insights to optimize campaign outcomes.
- Identify new revenue opportunities, including upselling additional services and expanding product adoption.
- Partner with internal stakeholders across Sales, Trading, Analytics, Product, and Marketing to ensure seamless service delivery.
Requirements
- 1-4 years of experience in client services, account management, or media planning within an adtech, programmatic, or digital marketing environment.
- Understanding of DSPs, SSPs, audience targeting, and data-driven advertising strategies.
- Experience managing a portfolio of enterprise clients or a book of business.
- Ability to translate data into actionable insights and communicate performance results to both technical and non-technical stakeholders.
- Proven success in upselling and revenue growth, with experience presenting to senior-level executives.
- Strong organizational skills, with the ability to manage multiple accounts, projects, and deadlines simultaneously.
- Excellent communication and presentation skills, with a client-first mindset.
- Proficiency in Google Suite, Microsoft Office (Excel, PowerPoint), and project management tools (e.g., Asana, Monday.com, Jira).
- Experience leading and mentoring junior team members.
- A proactive, solution-oriented attitude with a passion for digital innovation.
Benefits
- A competitive compensation package with a strong commission structure.
- Flexible working options, including a hybrid model from our New York office.
- Comprehensive benefits, including 401(k) contributions and health insurance.
- Opportunities for growth in a fast-paced, global company recognized for its innovation in digital media.
- 24 vacation days.
- 2 days volunteering leave.
- Team lunches from Uber eats covered up to $25 per office day!
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