Senior Account Manager at Iron Mountain executing consultative sales strategies for BPO services. Managing hybrid client relationships to drive business growth and ensure compliance standards.
About the role
- SaaS B2B Account Manager enhancing client relationships and driving customer success. Focused on compliance and regulatory sectors, managing revenue and client solutions.
Responsibilities
- Manage your portfolio of clients and take full ownership of their customer success
- Achieve your revenue targets and KPIs as set out by the Commercial team
- Onboard new clients that are transferred from the Business Development team into your portfolio
- Build a deep understanding of client business priorities and form solid relationships at multiple levels
- Keep clients engaged with relevant updates present Skillcast products and services and articulate Skillcast USPs
- Grow client revenue stream with products and services that help the client succeed
- Plan renewals and execute them in a timely manner
- Work with the commercial team to maintain and update client and sales information in CRM, including customer profiles, pain points, key objections
Requirements
- 5+ years of account management/customer success experience, with a B2B SaaS provider serving compliance, learning, or regulatory-focused clients
- Demonstrated ability to build trusted relationships and influence senior stakeholders in client organisations through a consultative, value-driven approach
- Track record of portfolio growth, including high client retention, cross-sell, and upsell success in a B2B SaaS environment
- Demonstrate strong communication and presentation skills, able to translate complex SaaS and compliance concepts into clear client value propositions
- Solution focused and proactive attitude with an entrepreneurial spirit to deliver on client needs
- Organised and self-motivated to meet and exceed agreed targets
- Disciplined and efficient use of CRM systems, controls and the use metrics track record
Benefits
- Hybrid working –2 days per week office and 3 days per week working from home
- Competitive salary plus competitive commission
- 28 days holiday (full time) plus Bank Holidays
- Contributory Pension
- Health Care Plan upon completion of probation
- Life Assurance from Day 1
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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