Manage your portfolio of clients and take full ownership of their customer success
Achieve your revenue targets and KPIs as set out by the Commercial team
Onboard new clients that are transferred from the Business Development team into your portfolio
Build a deep understanding of client business priorities and form solid relationships at multiple levels
Keep clients engaged with relevant updates present Skillcast products and services and articulate Skillcast USPs
Grow client revenue stream with products and services that help the client succeed
Plan renewals and execute them in a timely manner
Work with the commercial team to maintain and update client and sales information in CRM, including customer profiles, pain points, key objections
Requirements
5+ years of account management/customer success experience, with a B2B SaaS provider serving compliance, learning, or regulatory-focused clients
Demonstrated ability to build trusted relationships and influence senior stakeholders in client organisations through a consultative, value-driven approach
Track record of portfolio growth, including high client retention, cross-sell, and upsell success in a B2B SaaS environment
Demonstrate strong communication and presentation skills, able to translate complex SaaS and compliance concepts into clear client value propositions
Solution focused and proactive attitude with an entrepreneurial spirit to deliver on client needs
Organised and self-motivated to meet and exceed agreed targets
Disciplined and efficient use of CRM systems, controls and the use metrics track record
Benefits
Hybrid working –2 days per week office and 3 days per week working from home
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