About the role

  • Manage your portfolio of clients and take full ownership of their customer success
  • Achieve your revenue targets and KPIs as set out by the Commercial team
  • Onboard new clients that are transferred from the Business Development team into your portfolio
  • Build a deep understanding of client business priorities and form solid relationships at multiple levels
  • Keep clients engaged with relevant updates present Skillcast products and services and articulate Skillcast USPs
  • Grow client revenue stream with products and services that help the client succeed
  • Plan renewals and execute them in a timely manner
  • Work with the commercial team to maintain and update client and sales information in CRM, including customer profiles, pain points, key objections

Requirements

  • 5+ years of account management/customer success experience, with a B2B SaaS provider serving compliance, learning, or regulatory-focused clients
  • Demonstrated ability to build trusted relationships and influence senior stakeholders in client organisations through a consultative, value-driven approach
  • Track record of portfolio growth, including high client retention, cross-sell, and upsell success in a B2B SaaS environment
  • Demonstrate strong communication and presentation skills, able to translate complex SaaS and compliance concepts into clear client value propositions
  • Solution focused and proactive attitude with an entrepreneurial spirit to deliver on client needs
  • Organised and self-motivated to meet and exceed agreed targets
  • Disciplined and efficient use of CRM systems, controls and the use metrics track record

Benefits

  • Hybrid working –2 days per week office and 3 days per week working from home
  • Competitive salary plus competitive commission
  • 28 days holiday (full time) plus Bank Holidays
  • Contributory Pension
  • Health Care Plan upon completion of probation
  • Life Assurance from Day 1

Job title

Senior Account Manager, SaaS, B2B

Job type

Experience level

Senior

Salary

£45,000 per year

Degree requirement

No Education Requirement

Location requirements

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