Relationship Manager for LexisNexis focusing on growth within financial institutions. Engaging C - suite and stakeholders to enhance deal origination and risk management capabilities.
About the role
- Customer Account Manager managing SMB customer relationships and driving retention at HackerRank. Focused on delivering a strong customer experience through effective relationship management and account operations.
Responsibilities
- Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
- Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.
- Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
- Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
- Identify basic expansion or usage opportunities and partner with senior team members when appropriate.
- Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.
- Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience.
Requirements
- You bring 1–3 years of experience in a customer-facing role within a SaaS or technology environment, such as account management, sales development representative, customer success, or sales support.
- You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
- You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.
- Strong written and verbal communication skills, with the ability to explain concepts clearly.
- Familiarity with HR Tech, recruiting tools, or developer-focused products is even better.
Benefits
- This sales role is eligible for incentive-based pay
- Salary may be adjusted based on business needs
- Final offer may vary based on skills, experience, location, and other compensation components
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BA
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