Key Account Manager focusing on growing Intravenous Iron landscape in East Anglia with accountability for sales and stakeholder engagement. Collaboration with teams to identify bottlenecks and strategies for success.
About the role
- Customer Account Manager managing SMB customer relationships and driving retention at HackerRank. Focused on delivering a strong customer experience through effective relationship management and account operations.
Responsibilities
- Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
- Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.
- Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
- Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
- Identify basic expansion or usage opportunities and partner with senior team members when appropriate.
- Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.
- Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience.
Requirements
- You bring 1–3 years of experience in a customer-facing role within a SaaS or technology environment, such as account management, sales development representative, customer success, or sales support.
- You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
- You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.
- Strong written and verbal communication skills, with the ability to explain concepts clearly.
- Familiarity with HR Tech, recruiting tools, or developer-focused products is even better.
Benefits
- This sales role is eligible for incentive-based pay
- Salary may be adjusted based on business needs
- Final offer may vary based on skills, experience, location, and other compensation components
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