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Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
About the role
- Ownership of categories under your remit to help contribute towards wider business targets, including accurate media delivery in line with supplier agreements, and media governance principles.
- Lead our online proposition with suppliers, working collaboratively with Morrisons stakeholder and guiding the team on best in class media delivery
- Liaise with a variety of internal and external stakeholders to activate FMCG branded activity across a range of channels, including on and offsite media within agreed timelines, following creative guidelines.
- Line management of direct reports, holding weekly meetings with these, creating work plans, hosting appraisals and tracking their day-to-day output and progression. This will be in addition to providing daily support as and when required.
- Work to ensure all content (including but not limited to media plans, store reports and audits) are completed to a high standard, showcasing the team at its best.
- Build positive relationships and communicate confidently with our clients, nuancing your approach with different stakeholders and ensure you present yourself as a trusted and senior member of the team.
- Support wider organisational projects, helping to create a great workplace and supporting with SMG's mission to lead connected commerce marketing.
- Support the senior leadership team in promoting a positive culture, ad hoc requests and meetings as required.
Requirements
- Exceptional leadership qualities, with 12 months + line management experience
- Experience of working towards ambitious targets, with a strong numeracy and data reading abilities.
- Strong presentation skills
- Proficient in the use of Excel, Google Analytics and Power Point
- A proven track record in the development and planning of strategic marketing campaigns, which delivered positive results
- Exceptional communication and relationship skills to confidently work with senior stakeholders and external clients
- The ability to "think differently": As one of our key behaviours here at SMG, you won't be afraid to approach problems from a different angle or challenge the status quo
- Great organisational skills with excellent attention to detail
Benefits
- 10% discretionary bonus
- £1,800 yearly wellbeing fund (on top of your salary!)
- Free Headspace subscription
- £500 yearly “Learning Fund” for learning
- 4 extra Wellbeing Days off per year
- Summer & Winter conferences + year-round celebrations
- 4pm finishes every Friday
- Flexible and hybrid working
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