Assists and supports the operations of client accounts on a day-to-day basis, working alongside internal teams
Demonstrates a thoughtful understanding of the client’s business, customers, brand, and challenges
Aids in the development and project management of campaign and briefings
Assists in account administration duties such as scheduling meetings, chasing assets, following up on client comms, stakeholder coordination, event development etc.
Attends and moderates meetings, preparing and/or bringing necessary status documents and providing comprehensive recap and next steps to the internal team via our internal tool, ClickUp
Building client relationships; listen to and understand individual client requirements and consistently meeting if not exceeding their expectations;
Confidence to talk in both client meetings and internal planning meetings, demonstrating an understanding of the industry and the client brand.
Ability to be thorough and right detailed briefs for internal teams, as well as ask the right questions and extract all relevant information from client briefs.
Fosters a positive relationship with key team members at all levels of the client organisation
Works cross-functionally with all departments, including Relationships, Community Management, Strategy, Creative and Insights
Stays up-to-date on industry trends, business opportunities, and best practices
Able to work independently and effectively manage up to the Group Account Director
Identifying new business and campaign opportunities within client portfolio
Requirements
This is a hybrid role, with 3 days per week in office required. You must reside in one of our office locations: Sydney, or Melbourne
Agency experience ideally with social media and/or influencer experience
Account management or project management experience; strong advantage if you have a background in account management within the social and/or influencer space
Strong written, verbal communication, and presentation skills
Strong advantage if you have experience building social communities and/or community management
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