Junior Sales Representative supporting the sales team in the construction reinforcement industry. Assisting with customer relations and identifying new sales opportunities locally while maintaining records in CRM.
RA
Hybrid Senior Account Director
Posted last month
About the role
- Manage relationships with clients (existing and prospective) and act as a trusted strategic partner
- Provide support to Client Services Director with day-to-day management and development of Senior Account Managers
- Identify opportunities to grow client accounts and increase impact, working collaboratively with internal teams and senior management
- Manage clients’ budgets effectively and maximise profit margins
- Deliver first class service to clients, exceeding expectations
- Delegate tasks to internal teams, keeping activities running to schedule
- Develop and maintain a client call schedule and distribute internally
- Lead on client meetings for key accounts and ensure slides are up to date
- Spot opportunities to improve delivery and streamline approaches with Heads of Departments
- Build and maintain strong relationships ensuring retention targets are met
- Develop and implement strategies to grow client base and seek new opportunities
- Lead client/agency relationships with senior stakeholders and manage revenue for key accounts
- Support Client Services Director and act as escalation point for Senior Account Managers
- Maintain SLAs, chair calls and meetings, conduct document briefings and final reviews
- Keep client/agency documentation up to date (WIPs, including roadmaps)
- Identify upsell opportunities and manage contracts end-to-end
- Regularly update CRM with cross-selling opportunities and report on client satisfaction
- Join pitches and assist on new business activities, deputise for Client Services Director when needed
Requirements
- Relationship-focused and an expert in building strong relationships
- Excellent writing, client management and problem-solving skills
- Commercially minded with time management, negotiation and sales skills
- Ability to achieve service efficiencies
- Eye for detail and ability to spot opportunities for growth
- Able to work autonomously
- Experience in a senior Client Services (or equivalent) role (5 years minimum experience)
- Sound understanding of multiple areas of digital marketing such SEO, Content and Social
Benefits
- 30 days holiday allowance plus Bank Holidays
- Your Birthday off
- Continued learning opportunities
- Loyalty holidays - accrue one day extra per anniversary year (up to 5 days)
- Christmas and New Year shutdown
- Access to Private Medical Insurance
- Health Cashback plan
- Group life assurance scheme
- Company pension scheme
- Regular socials
- Enhanced maternity and paternity leave schemes
- Flexible and hybrid working
- Bucket list scheme - an opportunity to experience a life dream!
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
NE
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