B2B Consultant developing business relationships for Controller Assessoria Contábil. Engaging with clients and identifying market opportunities in Brasília, DF.
About the role
- IT Support and Customer Service for software products at Simovative. Be the first point of contact for customers and collaborate with development teams to resolve issues.
Responsibilities
- First point of contact for customers on all matters
- Reproduce error reports in the Campus Management Software and investigate root causes
- Provide direct assistance or resolve tickets in collaboration with development teams
- Act as liaison between customers and software developers
- Support testing of new software releases
- Conduct trainings and workshops
- Independently manage selected customers after onboarding
- Hold regular status meetings (Jour Fixe) and carry out project implementations
Requirements
- IT industry experience is an advantage
- Interest in IT topics and a quick grasp of technical concepts
- Enjoy communicating with people
- Ability to present (including technical) information in a user-friendly way
- Strong service and customer orientation
- Experience in phone and/or written user support with ticketing systems (e.g., Zendesk) is an advantage
- Good self-organization
- Structured and solution-oriented way of working
- Enjoy working in a team
- Responsible approach to tasks; calm, friendly and patient even under pressure
- Confident written and verbal communication in German and English
Benefits
- State-of-the-art hardware and software
- Ergonomically designed workstations
- Flexible working hours
- Home office options
- 28 vacation days for full-time employees (additional days possible)
- Commuter subsidy for the Deutschlandticket
- Membership with fitness partner EGYM Wellpass
- Exciting company events (e.g., group BBQs, team events, music evenings)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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