Salesforce Business Analyst responsible for managing global CRM operations. Collaborating with Sales Leadership and IT to enhance Salesforce capabilities and user experience.
About the role
- Salesforce Business Analyst optimizing sales technology for exceptional customer experiences. Collaborating with teams across regions within a customized Salesforce ecosystem.
Responsibilities
- Partner with stakeholders across functions and geographies to capture, analyse, and prioritise business requirements.
- Translate business processes into user stories, acceptance criteria, and functional specifications.
- Conduct workshops, interviews, and process mapping sessions to understand business challenges and opportunities.
- Work with Salesforce architects and developers to design solutions aligned with best practices and business goals.
- Support configuration and validation of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and CPQ .
- Facilitate user acceptance testing (UAT) and support change management activities.
- Act as a trusted advisor to business leaders, ensuring alignment of Salesforce capabilities with strategic objectives.
- Bridge communication between technical teams and non-technical stakeholders.
- Manage competing priorities in a fast-paced, matrixed environment.
- Support data governance, quality assurance, and compliance with internal policies and industry regulations.
- Proactively identify opportunities for processing automation, efficiency gains, and Salesforce platform optimisation.
- Stay updated on Salesforce releases, new features, and industry best practices.
Requirements
- Bachelor’s degree in business, Information Systems, or related field (or equivalent experience).
- Good experience as a Salesforce Business Analyst or similar role
- Strong understanding of Salesforce Sales Cloud, Service Cloud, Experience Cloud, and CPQ ; hands-on configuration experience is a plus.
- Proven experience with end-to-end requirement gathering, process mapping (BPMN), and translating business needs into technical requirements .
- Experience working with Agile/Scrum methodologies in Salesforce project delivery.
- Experience working on large-scale transformational projects.
- Excellent communication, facilitation, and stakeholder management skills.
- Ability to manage multiple priorities and work effectively across time zones and cultures.
- Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, Sales/Service Cloud Consultant, CPQ Specialist ) are highly desirable.
Benefits
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity, and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources
- Access to the employee discounts scheme via Perks at Work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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