Hybrid Salesforce Analyst/Administrator

at Penn State College of Education

• Job title: Salesforce Analyst/Administrator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $61,800 - $89,600 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Salesforce Analyst/Administrator managing Salesforce solutions for Penn State's ECRM program. Collaborating with stakeholders to ensure system effectiveness and user adoption.

Responsibilities

• Evaluate, analyze, and maintain ECRM systems; serve as a liaison between technical teams and business stakeholders
• Collaborate with stakeholders to gather requirements, analyze business processes, and identify gaps or necessary changes in existing solutions
• Define project scope, objectives, and feasibility; modify and configure CRM systems to align with business needs and stakeholder requirements
• Develop and execute test plans and validation of related IT solutions, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc.
• Manage vendor relationships, working on bug fixes, new features, and optimal product usage
• Deliver training, demonstrations, and regular communications to end-users, and provide ongoing support to ensure smooth system adoption
• Create and maintain comprehensive documentation, including process maps, system architecture, and organizational structures
• Stay up-to-date with Salesforce releases and best practices, contributing to change management efforts for seamless solution transitions

Requirements

• Strong knowledge of the Salesforce platform
• Excellent communication and interpersonal skills to work effectively with diverse stakeholders
• Business analysis experience, including requirements gathering and process mapping
• Ability to analyze data and derive insights from reports and dashboards
• A proactive, problem-solving mindset with a commitment to quality and accuracy
• Strong organizational skills and the ability to manage multiple tasks and priorities
• A collaborative and team-oriented approach to work
• Bachelor's Degree
• 3+ years of relevant experience; or an equivalent combination of education and experience accepted

Benefits

• Comprehensive medical, dental, and vision coverage
• Robust retirement plans
• Substantial paid time off including holidays, vacation, and sick time
• Generous 75% tuition discount available for employees, eligible spouses, and children