Salesforce Senior Business Analyst responsible for bridging business needs with technical solutions on the Salesforce platform and optimizing workflows. Collaborate with stakeholders and manage product backlog for enhancements.
About the role
- Business Analyst optimizing Salesforce CRM solutions and enhancing global sales operations through cross-functional collaboration. Involves analyzing business goals and translating requirements into actionable solutions.
Responsibilities
- Analyze business goals and processes to identify opportunities for CRM optimization.
- Translate complex business requirements into clear, actionable user stories and solution designs.
- Lead or support projects from discovery through impact analysis, delivery, collaborating with product owners, developers, trainers, and change leaders.
- Evaluate and recommend improvements to existing Salesforce functionality and integrations.
- Serve as a liaison between business users and technical teams, ensuring alignment and clarity throughout the project lifecycle.
- Draft detailed requirements & user stories and partner with process improvement specialists on current and future state process mappings.
Requirements
- Bachelor’s degree, advanced degree in technology or business preferred.
- Salesforce CRM systems or business knowledge is significant plus.
- Sales and CPQ Business knowledge is significant plus.
- Ability to translate business processes or concepts into technical requirements (and vice versa).
- Ability to define functional and non-functional requirements based on the needs of the users.
- Ability to manage and prioritize across multiple initiatives.
- Ability to lead cross-functional teams in a matrix environment.
- Ability to lead and influence without authority.
- Highly driven by innovation.
- Effective written and oral communication skills.
Benefits
- Health / Dental / Vision Benefits
- Opportunity for annual cash bonus
- Day-One 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
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