Salesforce Business Analyst responsible for managing global CRM operations. Collaborating with Sales Leadership and IT to enhance Salesforce capabilities and user experience.
About the role
- Business Analyst optimizing Salesforce CRM solutions and enhancing global sales operations through cross-functional collaboration. Involves analyzing business goals and translating requirements into actionable solutions.
Responsibilities
- Analyze business goals and processes to identify opportunities for CRM optimization.
- Translate complex business requirements into clear, actionable user stories and solution designs.
- Lead or support projects from discovery through impact analysis, delivery, collaborating with product owners, developers, trainers, and change leaders.
- Evaluate and recommend improvements to existing Salesforce functionality and integrations.
- Serve as a liaison between business users and technical teams, ensuring alignment and clarity throughout the project lifecycle.
- Draft detailed requirements & user stories and partner with process improvement specialists on current and future state process mappings.
Requirements
- Bachelor’s degree, advanced degree in technology or business preferred.
- Salesforce CRM systems or business knowledge is significant plus.
- Sales and CPQ Business knowledge is significant plus.
- Ability to translate business processes or concepts into technical requirements (and vice versa).
- Ability to define functional and non-functional requirements based on the needs of the users.
- Ability to manage and prioritize across multiple initiatives.
- Ability to lead cross-functional teams in a matrix environment.
- Ability to lead and influence without authority.
- Highly driven by innovation.
- Effective written and oral communication skills.
Benefits
- Health / Dental / Vision Benefits
- Opportunity for annual cash bonus
- Day-One 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
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