Hybrid Salesforce Application Manager

at Fagus-GreCon Greten GmbH & Co. KG

• Job title: Salesforce Application Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cloud, TypeScript
• Location requirements: Hybrid, Alfeld, Germany

About the role

• Salesforce Application Manager managing international Salesforce applications and operations at Fagus-GreCon. Leading projects, stakeholder management, and support organization across marketing, sales, and service cloud.

Responsibilities

• Strategic application management: Responsibility for the entire international Salesforce application landscape, including Marketing Cloud, Sales Cloud and Service Cloud.
• Project and release management: Lead and coordinate Salesforce projects and release cycles; ensure integration of new functionalities and system updates.
• Requirements capture and improvement: Close support and facilitation in requirements management.
• Stakeholder management: Act as interface between business units, IT and external service providers; actively support change processes and moderate workshops.
• Support organization: Establish and manage a multi-tier support system including escalation management and knowledge management.
• Customizing & enhancement: Prioritize and manage customizations and developments in coordination with business stakeholders and technical teams.
• Salesforce system administration: Adapt the system to business processes (e.g., fields, page layouts, validation rules, workflows, automation with Flow), user management, develop simple automations with Flows, and possess technical understanding of Apex or Lightning components.
• Integration management: Monitor interfaces and coordinate integration projects with external systems.
• Documentation & training: Ensure technical and procedural documentation and manage the creation of training materials by business teams.
• Governance & policies: Develop, implement and monitor user management strategies, role and permission concepts, as well as data quality and security policies.
• Compliance & system monitoring: Responsible for ensuring data protection, IT security requirements and system performance monitoring.

Requirements

• Several years of experience in an international Salesforce environment, ideally with both administrative and strategic responsibilities
• Solid knowledge of Marketing Cloud, Sales Cloud and Service Cloud
• Experience in requirements management, including structured capture, evaluation and prioritization of business and technical requirements from various departments
• Experience in project management and coordinating cross-functional teams
• Strong communication skills and experience in stakeholder management
• Experience with change management and training initiatives
• Fluent German and English language skills

Benefits

• Competitive compensation: Including additional benefits such as holiday and Christmas bonuses, company contributions to capital-forming benefits, company pension scheme, canteen subsidies and corporate benefits.
• Comprehensive health management: Diverse offerings such as yoga and back-care classes, cooking courses, bike leasing, massages, preventive health checks and gym membership subsidies.
• Work–life balance: Flexible working hours and the option to work remotely, plus 30 days of annual leave and additional days off at Christmas and New Year’s Eve.
• Intensive training: Structured onboarding with training at the in-house academy and annual development reviews with individualized career development.
• Extensive support services: Assistance arranging children’s holiday care, advisory services for nursing care and referrals for initial psychosocial counseling sessions.