Senior Salesforce Administrator managing user support and enhancing Salesforce processes at Zappi. Collaborating with internal teams to improve data integrity and system usability in a fast - growing environment.
About the role
- Salesforce Administrator supporting Parts Town's Salesforce platform and collaborating with cross-functional teams to optimize workflows and enhance user experience.
Responsibilities
- Offer first-level support to Service Cloud and Sales Cloud users through Jira tickets, troubleshooting issues and promptly resolving basic user tickets
- Develop and maintain reports and dashboards to provide actionable insights into sales and service performance, pipeline health, and other key metrics
- Utilize Process Builder, Workflow, and primarily Flow to automate business processes and streamline workflows within Salesforce
- Assist in ongoing projects and implementations related to Salesforce customization, enhancements, and integrations
- Ensure data integrity by managing record types, profiles, and role hierarchy
- Perform data maintenance tasks such as data cleansing, de-duplication, and data migration as needed
- Collaborate with other administrators and often work with different technical teams to implement new features and enhancements
- Assist in user training and documentation to promote effective utilization of Salesforce capabilities
- Collaborate with cross-functional teams to gather requirements, design solutions, and support implementation efforts
- Assist in the development and execution of test plans for system changes and new implementations
Requirements
- 1-3 years of experience in a Salesforce support role
- Bonus points if you have a Bachelor’s degree
- Proficient in comprehending business requirements and aligning them with Salesforce solutions
- Strong understanding of the platform and can assist in the configuration and customization of Salesforce Objects, Fields, Page Layouts, Record Types, Validation Rules
- Familiarity using Automation Tools, primarily Flow Builder
- Love Salesforce Reporting and Dashboard creation
- Experience building complex flows
- Self-starter with the ability to wear multiple hats and a great problem solver
- Ability to troubleshoot and communicate about technical issues with non-technical team members who are experiencing issues
- Extra Awesome Salesforce Administrator certification (ADM 201) + any extra Salesforce Certifications
- Possess Campaign and Lead Management experience
- Salesforce Marketing Cloud experience
- Familiarity with data import tools such as Data Loader IO
- Basic knowledge of Apex, Visualforce, and/or Lightning Components
- Familiarity with Experience Cloud (Formerly known as “Communities”)
Benefits
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
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